Please click play to hear an intro to this role.
*Please Note: This role is only eligible for EU residents. Applicants from the UK will not be processed at this time*
The story so far:
ENGAGE Technology Partners (“ENGAGE”) is SaaS HR Tech startup that is disrupting the UK £55billion temporary labour market. ENGAGE provides the most advanced digital supply chain platform for the management of temporary labour - globally.
ENGAGE’s clients include the British Government, some of the largest companies in the UK and some of the largest multinational companies in the world. ENGAGE is currently active in the UK and about to start expanding internationally.
The game-changing technology developed by ENGAGE allows the company to provide solutions at scale, allowing a relatively small team to take care of big business. People at ENGAGE love their jobs, help each other, and mix innovation, professionalism, zero ego and a good sense humour in their daily activities.
Take a look at our intro video to learn a little more about us:
Who are we looking for?
A B2B Technical Support Specialist that will play a crucial role in supporting the successful implementation and ongoing management of the ENGAGE platform for our clients. Reporting to the Senior Technical Support Specialist you will be responsible for executing deployment management tasks across configuration, onboarding, training, support, and upgrades. You will also contribute to the continuous improvement and automation of deployment processes. This role requires a detail-oriented professional with a passion for process optimisation, client success, and technical problem-solving.
What success looks like?
You ensure business configurations and user access are set up accurately and align with deployment requirements and client needs.- You manage and execute the onboarding process for new businesses, ensuring timely communication and follow-up to keep clients informed.
- You manage and maintain BPM automation tools, keeping them updated and optimised to reflect process changes and business growth.
- You maintain and manage the ENGAGE Academy configuration, ensuring trainings are properly set up and invites are sent to users. You monitor and report on training progress, support users with any issues, and collaborate with the Deployment Manager to improve training content and processes.
- You collaborate with the Deployment Manager and Platform Specialists to escalate and resolve any onboarding issues efficiently.
- You make accessible and support client self serve training and certification by managing ENGAGE Academy configurations and reporting on training status and ensuring users are certified before using the platform.
- You respond to client support tickets promptly, troubleshoot technical issues, and escalate bugs or platform-related problems to the Product Team as needed.
- You contribute to the rollout of deployment upgrades by coordinating configuration changes, enabling new features, and ensuring clients receive appropriate training.
- You analyse support tickets and your team performance to propose improvements to the platform and improvements and automation for internal processes.
What’s in it for you?
Work with and be part of multicultural team developing a world-class SaaS technology and be part of the coming explosive growth in the UK and preparation for international expansion.
- Enjoy the flexibility of working fully remotely during UK office hours, from anywhere within a 2-hour time zone difference, with no commuting required.
- You will work for an HR Tech company with the most advanced digital supply chain platform for temporary labour – beating ALL tech competitors, including IBM, Oracle and SAP.
- You will gain a strong track record and fast-track your professional development in a leading HR Tech start-up going through accelerated Growth and pre-scale up.
- You will work with professionals of high calibre that will help you accelerate your professional development.
- You will have 23 days holiday per year plus Bank Holidays.
- You will have a Day-off to celebrate your birthday.
- You will join a company with a culture focused on innovation and embracing change, with a team that love their jobs and interact with each other with a great mix of professionalism and sense of humour.
- You will join as a contractor with a starting salary of EUR 23,500 + (dependent on experience)
Location:
Remote.
(UK +/- 2 hours)
What you will bring to the team
Detail-Oriented: Consistently focuses on the finer details to ensure accuracy and precision.- Systematic: Skilled at gathering and organising data, with a focus on making sense of it to drive decisions.
- Analytical: Highly analytical, with a strong drive to achieve accuracy and optimise processes.
- Logical: Ensures every action and decision follows a clear process and logical structure.
- A bachelor's degree in a technical, accounting, business administration or similar area.
- Experienced in handling and managing data with accuracy and efficiency, preferably in a tech environment, ensuring seamless data processing and system updates.
- Strong interest in data, numbers, and process management, with a detail-oriented, data-driven mindset.
- Enjoyment in updating and maintaining databases, even when tasks are repetitive.
- Relevant experience in deployment management, client support, or similar roles.
- A collaborative and helpful attitude, with the ability to follow instructions and work well with others.
- Strong organisational and project management skills, with an eye for detail and process optimisation.
- Ability to analyse and validate data, ensuring accuracy and consistency across internal databases.
- Good communication skills, both written and verbal, with the ability to interact confidently with clients and internal teams.
- A problem-solving mindset, with the ability to troubleshoot technical issues and escalate when necessary.
- A collaborative attitude and eager to work across teams to achieve business goals.
- Interested in developing a career in Tech
Other skills - Nice to Have
- Desirable experience in similar roles
- Relevant experience in SaaS deployment management, client support, or similar roles.
- Knowledge of automation tools or scripting to improve business processes.
- Familiarity with self-service training platforms and learning management systems (LMS).
- Familiarity with business process management (BPM), automation, data management, and reporting tools.
- Experience working with ticketing tools.
Contracted Hours:
40 hours per week from 09:00 – 18:00 Monday to Friday, working in UK time
1 hour lunch break from 1pm to 2pm
Please follow the link below to complete the application tests:
https://app.testgorilla.com/s/tyb2hiyw
Good Luck! We hope to speak with you soon.
