We’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
So, who are we looking for?
We're seeking an Associate Director to lead the day-to-day operations of our Estate Management business in the Midlands Region. In this senior role, you'll guide a team—including an Operations Manager and Property Managers—to deliver high-quality service and build strong client relationships. You’ll help shape business strategy, improve processes, and support team development, all while driving innovation and ensuring value for money. Your leadership will be key to meeting performance targets and enhancing customer experience.
What you’ll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
Leadership and Team Management:
- Actively contribute to the strategic direction of the business as a member of the senior leadership team, participating in decision-making processes and providing insights, collaborating with other senior leaders to develop and implement business strategies and initiatives
- Lead, mentor, and develop a team of Operations Manager and Property Managers, ensuring they are motivated and equipped to deliver exceptional customer service
- Set performance goals and conduct regular performance reviews to ensure team members meet or exceed expectations
- Foster a positive and collaborative team culture, encouraging open communication and continuous improvement
Operations Management:
- Oversee and ensure the effective delivery of property management services across the Northern region, maintaining high standards of quality and efficiency
- Influence the P&L and budget for the Northern region, ensuring financial targets are met
- Develop and implement service delivery strategies that align with the company's goals and objectives
- Monitor and evaluate service delivery performance, identifying areas for improvement and implementing corrective actions as needed
- Promote a safe working environment for both staff and clients, ensuring compliance with health and safety regulations and implementing necessary measures to mitigate risks
- Provide cost-effective services while maintaining high quality standards, ensuring excellent value for money for clients
- Support business growth and the successful integration of new developments into our portfolio
- Stay current with industry trends and best practices, incorporating them into the business as appropriate
- Promote a culture of continuous improvement within the team
Customer and Client Satisfaction:
- Foster a culture of excellent customer service, ensuring that all client interactions are handled professionally and effectively
- Develop and maintain relationships with key client contacts and in particular our key RMC developments ensuring that reports to clients are produced to a high standard and any risks are effectively managed and/or escalated to the B&EM Director
- Address and resolve client complaints and issues in a timely and effective manner
Training and Development:
- Develop and deliver training programs to ensure the team have the necessary skills and knowledge to perform their roles effectively
- Provide ongoing coaching and support to team members to help them achieve their full potential
Reporting:
- Prepare and present regular reports on team performance, including key metrics and insights
- Use data to identify areas for improvement and develop action plans to address any issues
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Reward Platform: Monthly perks how you like
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
