We are looking for enthusiastic and positive individuals who are customer focused and committed to delivering a modern and effective service.
Specifically, we are looking to appoint two Assistant PACE Officers we have two vacancies, one full-time (37 hours per week) and one part-time (2.5 days per week). The successful candidates will be responsible for administering a wide range of income management related tasks in the Councils Payments, Accounts, Collection & Enforcement (PACE) Team.
The posts are within the Income Team, who are responsible for allocating income to back-office systems such as Council Tax, Business Rates, Sundry Debts, Parking, Enforcement etc. Most of our tasks involve accounts receivable, if you have previous experience of this that would be preferred.
Currently we are based in Sheffield city centre (Howden House) working on a hybrid model. Office attendance is required for training, meetings and to match service requirements.
For these roles you will need a range of income management experience including: -
- Experience of Accounts Receivable and managing customer accounts.
- Experience of allocating income to ensure customer accounts are kept up to date.
- Some experience of debt recovery.
- The ability to effectively liaise with internal and external stakeholders in relation to income collection and debt management.
- Excellent I.T. skills to utilise the Councils finance systems that are used to manage income collection and associated processes.
- Proficient in using Microsoft 365 packages.
- Excellent team players who are willing to contribute to the team tasks and be flexible.
These varied and challenging roles require a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.
We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will therefore be required to complete a basic Disclosure and Barring Service (DBS) Check.
We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
If you are enthusiastic and have the necessary skills, knowledge, and experience to join our team we would like to hear from you.
Please carefully read the job description and person specification for this post before completing your application.
If you would like to find out more about the post:
Please make enquiries about the role to Angela Eaton on 0114 2734676 or email [email protected] . Alternatively you can contact Sarah Koriba @ srah.koriba@sheffield,gov.uk
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
All successful candidates will be required to complete a Basic DBS check.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
