Purpose of the Role
The main purpose of the job is supervising all aspects of the day to day running and maintenance of the property or properties under the job holders control, including the immediate supervision of staff (if appropriate) and Contractors and ensuring the required standards are achieved and maintained at all times.
Key Responsibilities
- Assist the RFM to ensure that the Savills CAFM systems are up to date and complete at all times.
- To ensure that the incoming tenant post is dealt with in an efficient manner.
- Management of front of house/reception area, greeting visitors and directing them to relevant areas of the building.
- Ensure that high site standards are achieved and maintained at all times.
- Assist with the co-ordination of the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives.
- Production and co-ordination of information in line with Savills and client requirements.
- Create and maintain an effective working relationship with existing suppliers/contractors.
- Establish and implement best practice whilst ensuring safe working practices are complied with at all times.
- Ensure appropriate, clear communication lines are established and maintained.
- Carry out any other reasonable request of the Property Surveyor or RFM
Safety & Security
- Ensure compliance with all client and Savills procedures and policies, including health and safety, COSHH and environmental matters.
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
- Support on-site Security Manager with management of day to day security of the building
Promotions/ Public Relations
- Establishing and developing good relations and partnerships with various authorities and local agencies, notably:-
- Local authority
- Police
- Fire brigade
- Public transport providers
- Ensure that all promotional activities are carried out with due care and attention to the health safety and welfare of staff customers and occupiers.
- Establish and develop close working relationships with tenant representatives and manage tenant satisfaction, and confidence in Savills service delivery.
Quality Assurance
- Adhere to all quality assurance requirements.
- Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
- Self-motivated, able to work on own initiative.
- Excellent inter-personal skills and a strong commitment to customer service are vital.
- Experience in the supervision of contractors and coordinating reactive repairs on site.
- Good understanding of property management.
- Effective people management skills.
- Excellent communications skills and ability to deal with tenant issues on a day today basis.
- A good knowledge and understanding of legislative health & safety requirements.
- Good time management skills able to respond to deadlines.
Desirable
- Ability to use full range of Microsoft applications inc. Word, Excel, Outlook.
Working Hours - 08:00- 17:00
Salary - £40-45k
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Please see our Benefits Booklet for more information.
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