Job Advert
Advice and Support Officer
Fixed Term Contract until 31.05.26
Full time (35 hours per week)
£31,228 per annum
Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
The vision of The Charity for Civil Servants is a lifelong community: people offering effective support for each other when life takes a turn for the worse. The Charity for Civil Servants’ mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. We listen without judgement and offer practical, financial and emotional support.
Our Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
- Providing advice and information about the Charity’s Services
- Screening applications for urgency, checking eligibility, handling enquiries and phone calls
- Exploring the applicants’ circumstances to understand their needs and how we can help
- Collaborating with the Help, Advice and Services team members and other teams within the Charity
We are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits, and be able to record data accurately and consistently.
The Charity supports hybrid working. In this role, you will need to commit to working from our Head Office in Cheam, Surrey. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home.
We offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and our cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.
The Charity for Civil Servants is committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Strictly no agencies.
