Location; Swindon Support Centre (hybrid working with 3 days per week in the office)
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
We’re seeking a strategic, commercially astute, results-driven Administrator to join our High Street Pensions & Risk team, based at our Support Centre in Swindon.
In this role, you’ll be responsible for the internal administration of the company’s Master Trust pension scheme and will also support the Risk team in managing insurance and property claims, in conjunction with other administrative duties. Key responsibilities will include;
- Producing pensions auto-enrolment letters for new starters and managing the opt-in/out process
- Maintaining the pension intranet page and handling automatic re-enrolment every three years
- Performing monthly pension contribution checks and processing ad-hoc changes, including maternity contributions
- Managing the Company’s Income Protection and Life Assurance policies
- Working closely with the payroll team to communicate employee changes and required payments
- Handling new property insurance claims, setting up claim files, and maintaining the claims database
- Liaising with stores, insurers, brokers, and third parties to resolve insurance claims and maximise recoveries
- Providing analysis, reporting, and general support to the Risk team, including day-to-day queries and insurance programme updates
We’re looking for ambitious professionals who are focused on shaping a purposeful, long-term career - not merely pursuing their next opportunity. We value individuals who bring curiosity, strategic thinking, and a passion for innovation. At our Support Centre, you’ll be part of a dynamic, future-focused organisation that champions collaboration, continuous growth, and meaningful impact. Experience required for this role will include;
- Strong communication skills, including a professional and confident manner
- Previous Pensions or Risk experience desirable, but not essential
- Good time management skills and excellent organisational skills
- Ability to manage and prioritise own workload
- Good PC skills – particularly Microsoft Outlook, Excel and Word
- Flexible approach to work – capable of offering support to the wider team when required
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our Support Centre colleagues include 4pm Friday finish, 24 days holiday plus bank holidays, your birthday off, holiday trading scheme, annual company bonus, family friendly leave, employee discounts, free coffee Wednesdays and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help.
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