Groups Admin Executive – London Waterloo Head Office
Working in reception and looking for the next career move? we're on the lookout for a Groups Administrator! Once the Sales team have a contract signed by their client and they have handed everything over to the Groups Admin team, you'll take full ownership of the admin/group blocks process.
You’ll be building a strong relationship with group organisers, clients, and hotel colleagues, to deliver an exceptional level of service to our guests.
PPHE creates valuable memories for our guests and stakeholders - across our international portfolio of prime hospitality real estate, encompassing iconic hotels, destination restaurants, buzzing bars and more. Driving it all, behind the scenes, are our support teams.
Benefits for the Groups Administrator:
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Equipment provided to ensure you are working comfortably at home.
- 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for workwear
- Annual Staff parties and events
- Company pension plan & award-winning training
Responsibilities as a Groups Administrator:
- To assist in ensuring all blocks are being correctly built in Opera with the appropriate activities, notes and cut-off dates. Filing system maintenance.
- To ensure that once the signed contract has been received from the GM&E Sales Team, the billing/payment method has been considered.
- To assist with new Group enquiries. To ensure that any Group upselling opportunities are explored at every opportunity i.e. Dinners, porterage and room upselling etc. and that this is being communicated to the relevant departments.
- To ensure that the Hotel Room Inventory is balanced
- Managing and replying to emails in both the Groups Admin as well as personal inboxes
- Prioritising workload and managing time effectively
- Ensuring groups are handed over to the Front Desk team.
- Communicates effectively with Guests, departments, and clients via written correspondence, phone, technological platforms and face to face.
If you're detail-oriented, thrive in a structured environment, and ready to take ownership of key administrative processes, this is your opportunity to grow your career with a dynamic hospitality group. Apply now!
