- Hybrid working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.
- Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
- Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
- Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
- Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
- Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
- Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
- Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
