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Key Responsibilities:
- Be responsible for ensuring the client database and appointment system is up to date and accurate
- Updating PHS DAISy system with client information
- Greeting clients and visitors to the office, making them refreshments and notify relevant member of staff of their arrival
- Answering the phone, putting callers through to the person they want to speak to, taking accurate messages and giving information
- To deal with all callers to the office, whether on the phone or in person, and with staff and volunteers, in a sensitive, courteous and appropriate manner
- Typing letters, emails and reports and processing mail including opening mail and delivering it to the appropriate staff members
- Keeping the reception area tidy and well organised
- Taking deliveries and signing for them
- Booking meeting rooms, and organising courier deliveries
- Filing (including digital) and photocopying
- Minute taking as required
- Participate fully as a member of GCA Team and contribute to its development
- Carry out any other duties as required by the business
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