As an Access Advisor, you will be the first point of contact for the Children, Adults and Health Department. Dealing with all initial enquiries and requests, you will play a key part in ensuring a variety of people are provided with straightforward advice and guidance, such as signposting or routing to relevant services.
What you will be doing:- Daily, you will provide support to families and individuals to access services, ensuring that clear information and guidance is provided or where appropriate the issue is referred.
- It will be key for you to maintain and update information systems and databases to ensure that details are recorded and updated accurately.
- Day to day, you will ensure that routine queries and problems are resolved and alternative courses of action are recommended if necessary.
- You will support the work of the team by sharing knowledge and experience to maximise the service provided.
- It will be your responsibility to relay any concerns accurately and promptly to the relevant professional within the team (following clearly set procedures). The nature of the contacts may be of a confidential and occasionally distressing nature, and you will therefore need to handle enquiries in a sensitive and professional way.
- You must hold an NVQ 2 or 3 GCSE’s grades C or above or an equivalent qualification in health and social care.
- We require you to have considerable experience of giving and receiving accurate information with experience/knowledge of processes and procedures related to children’s services, ideally gained in an environment related to children’s services or within a similar role.
- Ideally, you will have initiative and judgement to be able to resolve day-to-day problems independently.
- Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.
Interviews will be held on Thursday 11th September 2025
- We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of.
- We're working with the most vulnerable in our community to help them achieve what they want in life
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link Access Advisor Job Description
