Department: Student Services
Reports To: Chief Operating Officer/ Birmingham Campus Manager
ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.
ACM’s Vision:
ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.
We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.
Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.
ACM’s Mission:
To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.
Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.
ROLE PURPOSE:
The Wellbeing Coordinator’s primary duties will be carried out in collaboration with staff across the Integrated Services Team in ACM’s approach to student wellbeing and mental health support, continuation, and satisfaction. The purpose of this role is to provide high-quality wellbeing support to ACM’s students by acting as the triage point between general and primary support, and specialist support from ACM’s internal Coaches and Counsellors. This role is key part of the integrated services department as it ensures that ACM students who are vulnerable due to a difficulty with their mental health receive the support they need.
Main Responsibilities
Provide high-quality customer service through receiving and responding to student support requests in a timely manner (via all means of communication);- Schedule and deliver triage appointments with students to ascertain any needs for counselling or coaching;
- Maintain support connections with students awaiting targeted and specialist support;
- Liaise with Integrated Services and Education staff to coordinate support across all stakeholders to provide the most comprehensive support for the students;
- Act as a member of the Risk Intervention Committee;
- Monitor, in collaboration with the Risk Intervention Committee, the data containing student risk indicators to identify opportunities for intervention via targeted and specialist services;
- Attend open days to support prospective students and advise them on the wellbeing and mental health support available at ACM.
- To hold the position of Deputy Designated Safeguarding Lead (DDSL) providing support for children and adults at risk within education and making referrals to the appropriate authorities.
- To continue to establish community links with local police neighbourhood teams, local council initiatives, NHS and local GP surgeries.
- Serve as an escalation point for academic staff to flag students at risk following their own interventions;
- Advise other staff on early intervention strategies
Essential
An undergraduate qualification or relevant professional experience Excellent IT skills with particular proficiency in Excel/ Google Sheets;- Excellent organisational skills, ability to prioritise and manage administrative processes and to undertake specific tasks to tight deadlines;
- Experience in working within a student support setting;
- Understanding and awareness of the needs of a diverse student body;
- Ability to work effectively and collaboratively in a team;
- Excellent communication skills with the ability to differentiate communication for people with different needs;
- An attitude of continuous learning and continuous improvement.
Desirable
- Hold a qualification, or have had training in safeguarding, mental health, wellbeing, or disabilities support;
- Trained in mental health first aid;
- Experience working with coaches and/ or counsellors;
- Experience working in a Higher Education setting;
- Understanding of higher education policy regarding safeguarding, and student support.
All ACM staff work to the same values which are:
Inclusivity
To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.
Supportive environments
To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.
Agility and innovation
To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.
Connectivity
To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.
Professional and academically strong standards
To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards
This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.
Apply for this job
Application should be returned by the advertised closing date to recruit@acm.ac.uk.
All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.
Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.
Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.