Job Number25135906
Job CategoryRooms & Guest Services Operations
LocationW London, 10 Wardour Street, London, England, United Kingdom, W1D 6QF
SchedulePart Time
Located Remotely?N
Position Type Non-Management
W LONDON – CONTROL YOUR BEAT
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
HOW YOU WILL MAKE A DIFFERENCE
- You are the first face that our guests see when they arrive to W London, make it memorable!
- Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
- We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
- Communicating with your team and other departments is key. The Welcome Office department will be on speed dial. Couldn’t live without them.
- Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Follow all company safety and security policies and procedures
YOUR EFFORTS, OUR APPRECIATION
- Meals - Tasty and Varied Meals in our Green Room canteen.
- Service Charge - Paid each month!
- Uniform Provided- Complimentary dry cleaning service
- Company Pension Scheme - Save for your future
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Events - Monthly Calendar of Associate Focused & Fun Events
- Develop and Grow - Comprehensive Training and Development
- Career - Career progression opportunities are endless as the #1 leader in hospitality worldwide
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.