To manage and carry out the process of gathering samples for regulatory and operational purposes including the undertaking of field testing activities in accordance with UKAS accreditation. To carry out all field tests for DWI and EA in compliance for regulation standards. Take samples and conduct field tests in order for the business to provide evidence to external stakeholders and regulators. Samples are taken from all points from ‘bath to bay' and ‘source to tap' to include but not limited to process samples, compliance samples, environmental samples, mains repairs, customer complaints, incidents and events. On collection samples are transported (either directly or indirectly) to a laboratory for testing.
Accountabilities & Responsibilities
- Coordinate and prioritise daily planned and reactive sampling tasks, liaising with internal stakeholders to ensure timely and appropriate job allocation for regulatory, non-regulatory, and ad hoc requirements.
- Collect water and wastewater samples from a wide range of sources (‘source to tap’ and ‘bath to bay’), including compliance, environmental, customer complaints, and business projects, while maintaining strict adherence to regulatory and quality procedures.
- Ensure health, safety, and security compliance by conducting risk assessments, following protocols, and applying appropriate sampling methods, especially in non-standard or specialist scenarios (e.g. confined spaces, CALM).
- Perform and interpret field tests (e.g. pH, chlorine levels, taste and odour), submit accurate data using electronic devices, and ensure timely delivery of samples to the laboratory in line with UKAS, DWI, EA, and company standards.
- Deliver excellent customer service by engaging positively with customers, explaining test results clearly, mentoring colleagues, and maintaining high standards of documentation and equipment calibration.
This role includes participation in a contractual standby rota as well as a contractual weekend rota.
Technical Skills & Experience
- Experienced in dealing with difficult customers whilst being able to provide information and advice to customer queries
- Able to maintain and update UKAS and DWI accreditation standards and practices
- Able to work on their own initiative and have excellent problem solving skills
- Basic knowledge of disinfection principles, water and wastewater treatment
- Maintain relevant and up to date Continuous Professional Development (CPD) records to meet the requirements of DWI regulation 16
- Team working and communication skills will be an integral requirement for the role.
- Understanding of CW regulators and regulations including ISO 5667, ISO 17025.
This role may not be eligible for the visa sponsorship
Qualifications
Essential Qualifications
- Minimum of NVQ level 2, or 5 GCSE's including Maths, English and Science
A full driving licence is required to carry out this role
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.