Volkswagen Warranty Executive - Part Time or Full Time
Martins Group is a family owned business, serving customers in Hampshire, Berkshire and Surrey for over 100 years.
Part-Time Volkswagen Warranty Executive
Would also consider a Full Time candidate
**Flexible working possible in this role**
We are looking for an individual with a sound understanding of Motor Vehicle workshop processes and preferably with knowledge of warranty management. Working in a busy, well established main dealer, you will be responsible for management, submission and reconciliation of all Volkswagen warranty claims. You will be professional, efficient with good attention to detail, and be able to integrate into the existing team.
Responsibilities include:
- Apply the Volkswagen warranty and goodwill policies and procedures to achieve the highest level of customers satisfaction
- Submit accurate manufacturers warranty, approved used warranty and goodwill claims on a daily and weekly basis, closing all completed claims within the timescales allowed
- Monitor daily, weekly and monthly warranty reports
- Help achieve industry-leading standards of process efficiency and cost control
- Ensure compliance with company policies and industry guidelines
- Monitor and implement recall and workshop campaigns
- Assist the Service Department with administration support as required
Qualifications:
- Ideally you will have automotive workshop experience preferably at workshop controller or warranty executive level
- This role requires considerable attention to detail and the ability to interrogate workshop repair methods to provide clear claim detail
- You will have strong administration skills and be used to working to strict deadlines
In return for your hard work, we will support you with coaching and development every step of the way.
The remuneration includes:
- Competitive salary with enhancement opportunity schemes - OTE
- Generous Pro Rata holiday allowance, plus bank holidays
- Pension scheme
- Car benefit solution scheme
- Staff discount on vehicle servicing
- Long service and loyalty incentive
- Staff referral scheme
- In-house, manufacturer & professional training/ qualifications.
What we can offer you.
Martins Group are a rare business that can offer the best of both worlds. We are large enough to compete with the very biggest and the very best dealer groups in the UK. But we also offer our customers and staff a family business environment. Our staff become part of our family and are nurtured in a way that only a privately-owned company can do.
You will be offered a highly competitive salary dependant on your levels of experience.
You will be given access to health insurance, pension and a staff vehicle leasing scheme. In addition to a generous holiday allowance. Most importantly, you we be welcomed into a friendly team that will appreciate your skills and encourage you to succeed.
Would consider full time or part time
**Flexible working possible in this role**
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Vehicle Warranty: 2 years (preferred)
- Administrative: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person