VetPartners is made up of some of Europe’s most respected and trusted small animal, equine, mixed and farm practices and animal healthcare companies. Led by vets, VetPartners has over 11,000 employees working in more than 750 sites across western Europe. It has grown rapidly since its formation in 2015, predominantly through the acquisition of veterinary practices and related businesses. The group operates in the United Kingdom, France, Germany, Italy, the Netherlands, Portugal, the Republic of Ireland, Spain and Switzerland.
After being established as a safe home for veterinary practices, VetPartners has diversified and now includes pet cremation services, an online retailer, a small animal veterinary nursing school, an equine veterinary nursing school and laboratories.
VetPartners aims to be a great place to work, focusing on the development and wellbeing of its people. In 2022 we were named #1 company for senior leadership by Glassdoor. We develop individuals, practices and teams by investing in our people with high quality training and CPD, and investing in our clinics by providing the latest technology, equipment and facilities.
We work hard to foster a culture of warmth and belonging and to ensure every member of our team is fully supported and rewarded for the fantastic work they do. While we have a clear line management structure, everyone makes the tea at VetPartners.
Job Summary
We are seeking an experienced Veterinary Regulatory Advisor to join our dynamic and growing veterinary group. This pivotal role ensures our operations across multiple sites aligns with all relevant veterinary legislation, regulatory standards, and best practices, and supports our clinical, and other teams, across the UK and Ireland.
The successful candidate will work closely with veterinary teams, senior management, and external bodies to ensure consistent compliance and regulatory excellence.
Key Responsibilities
- Regulatory Compliance: Ensure adherence to veterinary legislation, including prescribing, dispensing, and clinical governance regulations, with a working knowledge of other regulatory requirements, eg: GDPR, H&S that affect our practices and other businesses.
- Policy Development: Create and implement regulatory policies to maintain legal and ethical compliance across all sites, including collaborating in policy creation for other central functions from a veterinary perspective.
- Audit & Reporting: Have a good working knowledge of the RCVS practice standards scheme, supported by our PSS advisors.
- Training & Education: Provide guidance and training to veterinary professionals on regulatory requirements and changes, including supporting our practices to undertake clinical QI with the clinical board, operations team, L&D etc.
- QI: To help disseminate positive simple practice level clinical QI projects to share with the wider group
- R&D: Support the delivery of aspects of R&D related work, acting as a liaison between central teams and practices.
- Liaison with Authorities: Act as the main point of contact for regulatory and related bodies, including the RCVS, VMD, VCI, VCMS, VDS and DEFRA.
- Incident Management: Assist in investigating and resolving regulatory breaches
- Complaint Support: Support practices, and our other businesses, with management of more complex complaints, and manage escalated complaints.
- Continuous Improvement: Stay updated on industry changes and advise on best practices in veterinary regulation.
Required Skills & Qualifications
- Veterinary-related degree with experience with the veterinary regulatory environment.
- Strong complaints management experience with a great customer service ethos.
- Strong understanding of UK veterinary laws and regulatory requirements.
- Experience working in a multi-site veterinary or healthcare organisation is desirable.
- Excellent communication skills to liaise effectively with internal teams and regulatory bodies.
- Ability to manage documentation efficiently.
- Occasional business travel required
Behaviours:
- Excellent interpersonal skills and adaptability to different situations and styles, ability to build credible relationships at all levels
- A substantial level of detail focus is necessary in this role, alongside the people focus
- Commercially aware, able to manage ambiguity
- Resilient, calm, objective, driven, flexible, supportive
- Follow a calm and pragmatic approach to finding and implementing solutions
- Ensure own safety, and the safety of others who may be affected by your actions.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and continuous learning.
- Collaborative and supportive team culture within a leading veterinary group.
If this sounds like the role for you, please apply today!