Transcription Production Assistant

Location: Gateshead
Salary: £24,474 per annum
Contract: Permanent
Holiday: 26 days, plus bank holidays
Hours: 35 per week (your shifts will be either 07:00-14:30, 08:00-15:30 or 09:00-16:30)

Make a difference where it really counts.
We’re looking for a detail-driven, tech-savvy team player to join our busy and fast-evolving production team in Gateshead. You’ll be at the heart of a service that transforms standard print into accessible formats—Braille, Audio, and Large Print—empowering individuals with visual impairments to access information independently.

What you'll be doing

Your day-to-day will be varied and fast-paced, with responsibilities that include:

• Turning everyday print into accessible formats using Microsoft Word, Excel, and specialist software
• Scanning, extracting and processing data using bespoke tools
• Proofreading and quality checking final products to the highest standards
• Uploading content to client portals, meeting strict SLAs
• Troubleshooting issues and reporting non-conformances clearly and efficiently
• Suggesting and implementing process improvements
• Maintaining and updating macros and configuration files in line with client specifications
• Supporting colleagues through training and collaborative working
• Managing data securely and ensuring accurate entry and reporting

You’ll also play a key role in shaping how we work—suggesting smarter ways to operate and staying ahead of evolving client needs. This is more than a production role; it’s an opportunity to make real improvements to people’s lives through inclusive communication.

What we're looking for and how to apply:

To apply, please submit your CV and Supporting Statement which evidences:

• Experience in a production environment and confidence with machinery and software
• Experience of working in a customer facing environment
• Experience of working effectively within a team
• Experience of managing your time effectively to meet deadlines
• A time when you’ve suggested improvements or made changes to enhance customer experience
• What makes you a good communicator

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

Successful candidates must undertake an international sanctions check, a credit check and a basic DBS check. Additionally, candidates must provide evidence of continuous employment or income history for the past three years. Job offers are conditional upon satisfactory completion of these checks.
Ready to take your skills to the next level while supporting meaningful change?
Apply today and be part of a team that transforms how people experience the world around them.