16 hours per week Saturday and Sunday's, during summer can increases to 32/40 hours
Role Responsibilities
- Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
- Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.
- Operating the booking system to take and update reservations for the brewery tours and events.
- Responding to email enquiries.
- Taking payments, cash handling and daily income reconciliation.
- Support the promotion of the Tennent's Visitor Centre including representation at external events.
- Hosting groups within our corporate meetings and events space.
- Pouring drinks and ensuring bar operations are delivered efficiently within the Tennent's Visitor Centre and Molendinar bars.
- Answering incoming phone calls, restocking, and looking after the shop.
- Welcoming visitors to the centre.
- Prepare and run different Spirit and Beer masterclasses.
- To drive average Trip Advisor ratings to = 4.5*-5* by instilling high standards of customer service.
- Any other duties as reasonably required.
Skills & Experience
- Previous bar experience is essential.
- Second language in, Italian or German or French is desirable.
- First class customer service experience and previous experience in service industry.
- Self-motivated, pro-active, and willing to take responsibility for all TVC operations.
- Confident, personable, and comfortable speaking in front of groups.
- IT skills and experience in using booking systems, social media applications and email.
Job Types: Part-time, Permanent
Pay: £12.60 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Bar: 1 year (preferred)
Work Location: In person
Application deadline: 06/08/2025
Reference ID: TVCTG01