TLCP Care Coordinator Medicine Management

TLCP Care Coordinator Job description & Person Specification

Job Title

Care Coordinator Medicine Management

Salary

Upto £14.50 per hour

Line Manager

Care Coordinator Medicine Management Supervisor

Accountable to

Clinical Support Manager

Hours per week

37.5 hours per week(Minimum 30 hours per week)

Location

TLCP Sites

Contract Type

Permanent

Job Summary

The Care Coordinator – Medicines Management will work closely with the pharmacy team, clinicians, and wider multidisciplinary team to support patients with medication-related issues, enhance medicines optimisation, and improve patient outcomes. This role involves proactive coordination of care, patient engagement, and administrative support in relation to safe, effective, and efficient medicines use.

Primary Responsibilities

The following are the core responsibilities of the care coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels (this list is not exhaustive)

• Answering Pharmacy and Surgery phone lines
• Triage requests and queries from phone calls to the team.
• Support in the delivery of safe and efficient responses to patient medication requirements.
• Coordinate patient reviews for medication optimisation, particularly for high-risk medications and polypharmacy cases.
• Support clinicians in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants).
• Liaise with patients, carers, GPs, pharmacists, and community teams to ensure medicines-related actions are followed up.
• Manage call/recall systems for structured medication reviews and chronic disease management.
• Facilitate patient understanding and adherence to medications through educational support and regular follow-ups.
• Track and support the implementation of prescribing changes (e.g., medication switches or formulary updates).
• Maintain accurate and timely documentation in patient records and relevant systems.
• Participate in quality improvement initiatives, including medicines reconciliation post-discharge.
• Assist with administrative support for medication reviews, shared care protocols, and medicines use evaluations.
• Act as a point of contact for medication-related queries from patients and healthcare professionals.
• Manage Med Mgmt dashboard and ensure CQC compliance achieved with patient safety
• Holistically bring together all of a person’s identified care and support needs, and explore options to meet these using all available services and resources.
• Provide coordination and navigation to patients across the PCN requiring medication support through triage or signposting to the correct pharmacy service.
• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals across the PCN.

Secondary Responsibilities

• Coordinating and adding clinical sessions to EMIS
• Cascading upcoming annual leave and absence of the Hub Team to member practices
• Able to build relationships with service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies’
• Any other task as required for smooth operation of the organisation

Generic Responsibilities

All staff at The Lewisham Care Partnership(TLCP) have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staffs have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staffs have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

TLCP is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

TLCP is committed to maintaining an outstanding confidential service. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

We continually strive to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staffs are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

As part of the TLCP, all personnel are to complete a induction programme; this is managed by the Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staffs are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the TLCP training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staffs are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at The Lewisham Care Partnership must adhere to the information contained with the policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the site of work is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staffs to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At The Lewisham Care Partnership, staffs are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of four weeks plus bank holiday days leave each year(pro rota for part time), and should be encouraged to take all of their leave entitlement.

Qualifications

• The Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute

• Passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework

Job Types: Full-time, Permanent

Pay: Up to £14.50 per hour

Expected hours: 37.5 per week

Benefits:

• Flexitime

Work Location: In person