TEC Officer (Call Handler)
Do you know anyone who loves helping people, has excellent communication skills and would make a good alarm receiver/call operator for our Lifeline service?
What you will be doing as a Lifeline Operator:
· Emergency Response:
· Respond promptly and professionally to incoming emergency calls.
· Assess the nature of each call, determine the level of urgency, and gather essential information.
· Coordinate with emergency services, such as medical, police, or fire, where applicable
· Call Handling and Support:
· Maintain a calm and empathetic demeanour while communicating with callers in distress.
· Offer emotional support and reassurance to distressed individuals.
· Follow established protocols and procedures for accurate and efficient handling of calls.
· Documentation and Reporting:
· Accurately document call details, including the nature of the emergency, actions taken, and relevant information.
· Generate reports and logs of all calls and actions for further review or analysis.
· Resource Coordination:
· Collaborate with emergency contacts, dispatchers, and other agencies to facilitate timely and effective assistance.
We are looking for applicants who have:
· Strong communication and active listening skills, especially in high-pressure situations.
· Ability to multitask, remain focused, and make quick decisions in a fast-paced environment.
· Empathy, patience, and the ability to handle sensitive and distressing situations professionally.
· Previous knowledge of emergency response protocols and procedures would be beneficial however training will be provided.
· Proficiency in using computer systems, including Microsoft Windows, Office 365.
· Experience in a Call Centre environment, or telesales, or evidence of telephone experience with good customer service skills, is desirable.
Our offer to you:
Salary: £12.60 per hour plus, overtime and shift enhancements.
Working Hours: 37 per week across a 9 week working rota pattern. Working 12 hour shifts, daytime 7am to 7pm. Also, some nights 7pm to 7am. When we are short staffed, we will ask daytime staff workers to move to nights & visa-versa. Also there are some nights in the day time rota (Approx 2 nights in 9 weeks). Some shifts are office based at Roche & some shifts are working from home.
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Working with us you will have an employee benefits package that includes:
- Comprehensive training and ongoing professional development opportunities.
- Fulfilling and impactful work contributing to the safety and well-being of individuals in need.
- Employee discount scheme, Benefits App and wellbeing events.
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.
- Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
- Cycle to Work scheme.
- Investment and support in your continuous training and development
- Generous pension scheme with employer contribution.
Our values: Committed; kind, caring and compassionate. High-quality; reliable, trustworthy and consistent. Collaborative; respectful, connected and understanding. Proactive; flexible, innovative and problem-solving.
To apply: Please click to apply and submit your CV.
Closing date: Midnight Wednesday 18th June 2025
Thank you for supporting our important work at Corserv Care