About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Our company has experienced significant growth in Europe over the last five years, and we have plans for further expansion. We are currently seeking an adaptable Talent Acquisition professional based in Edinburgh with solid generalist experience reporting to Europe HR Operations Manager. The HR Generalist will have administrative and strategic responsibilities, helping the company support important functions, such as employee wellbeing, training and development, compensation and benefits and employee relations with a focus on the dynamic environment of our customer service department within a multilingual department.
Join the growing HR team at Trip.com and help build for the long term on a high-performing scale. We are seeking a passionate individual who as a 'people person', you will have an exciting opportunity to make a significant impact on a global scale.
In this Role, you’ll get to:
- Partner closely with the business to understand job requirements and source for relevant candidates from various platforms
- Manage the entire recruitment process using the ATS platform, including position administration, candidate interview and evaluation arrangements, salary offers, and metrics reports
- Manage interview scheduling and coordinating with interviewers and candidates
- Ensuring compliance with applicable legal requirements as well as Trip.com’s Talent acquisition policies and procedures
- Support the maintenance of applicant tracking system through consistent update of candidate profiles by tags and filters
- Research and recommend improvements, if any, on the workflow and interface of the current applicant tracking system and career site
- Assist in recruitment related projects such as talent mapping of candidate market within a specific set of requirements
- Ad-hoc support in other recruitment related tasks
What you'll Need to Succeed:
- Bachelor’s degree and above
- At least 3 years of working experience in recruitment
- Experience with contact centre recruitment is an advantage
- Good learning attitude, self-motivated and organised
- Strong interpersonal skills with the ability to build rapport quickly with stakeholders and communicate effectively with all levels of the organization
- Basic knowledge of employment laws and regulations
- Be a self-starter and able to think of creative solutions to problems.
- Thrive in a busy environment which requires you to juggle priorities and will be able to quickly adapt to different situations with ease
- High adaptability and resourcefulness to navigate through a fast-paced and growing environment
- Ability to work effectively in a matrixed environment.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!