Service Manager - Supported Living Services
At CFT Care Ltd we are proud to be part of the Optimo Care Group. With over 1,500 dedicated employees across multiple regions, we work in partnership with local authorities, healthcare providers, and care professionals to deliver outcome-focused, person-centred care. Whether it’s homecare, supported living, or complex needs support, we provide tailored solutions that truly make a difference.
Our PRIDE Values:
We live by our values of PRIDE:
- Person-Centred – Putting the individual at the heart of our service
- Responsive – Delivering well-planned, effective support
- Innovative – Continuously improving and evolving our services
- Delight – Going the extra mile to exceed expectations
- Engagement – Creating opportunities for everyone to be part of the journey
About the Role
At CFT Care Ltd, we are passionate about delivering high-quality, person-centred care to adults with physical and mental health needs, learning disabilities, autism, complex care requirements, and behaviours that may challenge. Our supported living services are designed to promote independence, dignity, and fulfilment in every aspect of life.
We are seeking a proactive, compassionate, and experienced Service Manager to lead our dedicated team of support professionals. This is a key leadership role, responsible for ensuring that our services run smoothly, efficiently, and in line with regulatory and organisational standards.
As Service Manager, you will take overall responsibility for the day-to-day running of our supported living services. You will lead by example, driving high standards of care and ensuring that our staff are fully trained, supported, and motivated to deliver person-centred support to individuals with a wide range of complex needs.
You’ll be a confident and collaborative leader who can build strong relationships with staff, residents, families, and external professionals. Your focus will be on delivering exceptional care outcomes, maintaining compliance, and nurturing a culture of respect, empathy, and continuous improvement.
Key Responsibilities:
- Provide effective leadership and oversight to care teams, including recruitment, supervision, and performance management.
- Develop and maintain individualised support plans that reflect the preferences, needs, and goals of each person we support.
- Ensure full compliance with CQC standards, internal policies, and all relevant legislation.
Continuously monitor, assess, and improve the quality of care delivered, using audits, feedback, and evidence-based practices. - Respond promptly and sensitively to concerns or complaints raised by individuals or families, ensuring positive outcomes.
- Coordinate care with multidisciplinary teams, including health and social care professionals, commissioners, and families.
- Foster an inclusive, empowering, and supportive working environment that promotes staff engagement and wellbeing.
- Provide regular reports on service performance, identifying areas for development and implementing improvements.
- Keep up-to-date with sector developments, including changes to legislation, best practice guidance, and safeguarding protocols.
Benefits of Working with CFT Care Ltd
- Flexible Working: Full-time, permanent contracts with flexibility to accommodate work-life balance.
- Comprehensive Training: Optimo learning academy - Ongoing training and development to help you grow within the role and the company.
- Career Progression: Opportunities for career advancement within our growing organisation.
- Supportive Team Environment: A friendly and supportive team committed to delivering the highest standard of care.
- Employee Assistance Program: Everyone receives the health assured EAP, ensuring professional support is always available for whatever life throws at you, because your wellbeing matters.
- Reward Gateway - Whether it is giving thanks to colleagues, celebrating meaningful anniversaries, or saving money on your day-to-day spending, our reward and recognition platform provides you with access to a wide range of non-salary benefits and genuine shopping discounts.
- £250 Refer-a-Friend Scheme: Receive a £250 bonus when you refer someone who successfully joins the team.
Role Details:
Role Type: Full Time Perma
Hours: 40 hours
Location: Clacton
What You’ll Bring:
- Substantial experience in a management role within the social care or supported living sector.
- Strong working knowledge of complex care, autism, learning disabilities, and behaviours that challenge.
- In-depth understanding of CQC standards, safeguarding, and other relevant legal frameworks.
- A Level 5 Diploma in Leadership for Health and Social Care (or equivalent) is desirable, or a willingness to work towards it.
- Demonstrated ability to lead, support, and develop staff teams in a fast-paced and emotionally demanding environment.
- Excellent interpersonal and communication skills, with a professional and person-centred approach.
- Proficient in the use of care planning and compliance software.
- Full UK driving licence and flexibility to travel between services as required.
INDCFT