How to apply
About the role
The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards. This will involve:
Supervising advice and gateway/triage sessions and caseworkers
Supporting the delivery of the training and development plan along with the rest of the team
Providing mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service
Other responsibilities include:
Keeping technical knowledge current
Providing statistical reports on outputs and outcomes
Creating a positive working environment
Participating in recruitment/selection activities
Promoting the importance of research and campaigns
Developing and maintaining effective admin systems and records
Monitoring and evaluating activities appropriate to the role and providing regular reports and feedback
We offer a range of employee benefits including:
30 days annual leave (FTE).
An employer matched pension contribution currently at 4%
Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
Opportunity for hybrid working following completion of probationary period.
Please note, we will be interviewing on a rolling basis, so the expiry date may be sooner than advertised. We suggest submission of applications as soon as possible if you are interested in this role.