Main Purpose of the Role:
The Beauty Advisor's main responsibility is to achieve sales and KPl's target, through a customer fist approach. With passion and enthusiasm, they are an ambassador for the brand.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies Main Responsibilities:
Customer First
- KPl's Delivers a 'customer first' experience exceeding customer expectations Delivers unbiased customer advice through exceptional product knowledge Work as one team to ensure a 'customer first' experience is delivered consistently
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners, store visitors Team
- Fully embraces the team effort and takes pride in achieving a common goal
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge and sharing with the team Store Operations
- Understands and adheres to all Company loss prevention practices Qualities
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPl's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Positive attitude
- Passionate about beauty
- Ability to use own initiative
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