Store Assistant - Norwich
Aston & Fincher have been operating in the hair and beauty industry for over 65 years, through those years we pride ourselves of being the best in the industry and are known for the great care we take with customers and employees alike.
The Position
We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures. Store Assistant duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.
You will be responsible for picking customers’ orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.
What we offer
- Competitive salary
- 29 days holiday per calendar year (pro rata)
- A contributory company pension scheme after 3 months service
- Free on-site parking
- Staff uniform
- Full induction and comprehensive training
- Incentive scheme
- Social events
- Long service awards
- Career progression
Responsibilities
- Pick customers order
- Ensure all products are clean and correctly priced
- Stock is put out on shelf to company procedures
- Count stock accurately
- Use of till / Retailer
- Pack all orders in-line with the company procedures
- Assist and arrange for items to be dispatched
- Answering the phone
- Invoicing of orders through our till system
- Keep up to date with all promotional activity
- Merchandising within the company guidelines
- Book in all deliveries
- Build on customer telephone orders
- Assist with deliveries of stock coming into store
- Transfer stock in / out to stores/suppliers
- To help maintain a safe and secure environment for customers and colleagues
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- To make deliveries to salons within your area when necessary
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies’ policies and procedures
Requirements
- Proven experience as a Store Assistant
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Thorough and punctual
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills
Working Hours and Job Location
The working hours for this role are 24 hours a week.
Monday to Wednesday 8.15am - 5.00pm
Aston & Fincher Ltd is based in 23 Kingsway, Norwich, NR2 4UE
How to apply
So, if you are ready to join the industry leaders and think you have what it takes and want to know more about this rewarding role, please send in your CV and apply today by email – norwich@afteam.co.uk