ABOUT THE ROLE
The Sport Assistant will demonstrate flexibility by undertaking a range of customer-facing duties across the sport facility or service area. They will play a key role in creating a welcoming, safe, and high-quality experience for all users. A strong understanding of Northumbria Sport’s full range of products and services is essential for this role alongside experience of working within a swimming pool wet environment.
Further information is available in the job description.
ABOUT THE TEAM
Reporting directly to the Duty Manager, this role will be part of Northumbria Sport, a core department within Campus Services. Northumbria Sport is committed to providing an outstanding student experience through a variety of sport, fitness, and wellbeing programmes.
The role will be based at Sport Central, but working at our Coach Lane Sports Ground facility may be required.
ABOUT YOU
- Good understanding of Customer Service Experience requirement
- Ability to work on own initiative and as part of a team
- Good verbal and written communication skills
- The initiative to solve problems of a practical nature
- Good knowledge of pool operation and a wet environment
- National Pool Lifeguard Qualification or willingness to attain
Further information is available in the person specification.
If you would like an informal discussion about the role, please contact Paul Coulthard - paul.coulthard@northumbria.ac.uk - Duty Manager.
ABOUT US
Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.
With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more.
Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.
Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.
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