Join a global leader in digital support solutions and bring your love for social media and customer experience to the next level! We're hiring Italian-speaking Social Media Representatives to support top international brands from our modern office in Belfast.
Location: Belfast, United Kingdom (On-site)
Employment type: Full-time (40 hours/week across 24/7 shifts)
Industry: Customer Support / Social Media
Languages: Italian (B2+) & English (B2+)
Compensation: £12.99/hr | £27,019.20/year
What you’ll do:
Deliver exceptional customer service in Italian and English via Social Media, Email, WhatsApp, Chat, and more
Resolve technical and product-related issues using internal tools and your problem-solving skills
Customize your tone and responses to reflect each customer’s needs and the brand’s personality
Monitor platforms and escalate emerging customer concerns or pain points
Collaborate on building a brand-aligned knowledge base and share user-generated content
What you’ll bring:
Fluency in Italian (minimum B2 CEFR) and English (minimum B2)
Genuine passion for social media, community engagement, and customer service
️ Good technical skills with the ability to troubleshoot and navigate online tools
️ Excellent writing skills with attention to tone, detail, and clarity
Ability to stay calm, professional, and creative under pressure
Team player mentality and willingness to adapt to brand tone and culture
Nice to have:
Familiarity with virtual reality, gaming platforms, or tech gadgets
Experience in non-voice customer support or social media moderation
What’s in it for you?
Competitive salary: £12.99/hr | £27,019.20 annually
Full-time permanent contract in modern offices in Belfast
Supportive team and collaborative work environment
Career development in a fast-growing digital services provider
Opportunity to represent top-tier global brands
Ready to start your social media career in an international setting? Apply now and help shape next-level digital customer experiences!
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