Job Summary
To provide excellent customer service within Insight Gloucestershire’s Stroud shop and take responsibility for supervising the shop operations and volunteers when the shop manager is not on duty. To support and assist with the management and optimisation of sales and profit. To promote and benefit Insight Gloucestershire and its services, raising awareness and enhancing reputation.
This is a part-time role, 3 to 4 days per week.
Background
Insight Gloucestershire exists to reduce the impact of sight loss, supporting blind and partially sighted people to lead independent lives and to secure equal access to services.
As part of our ambition to diversify our income sources, the Board of Insight Gloucestershire are looking to open several charity retail outlets over the next 5 years, with the aim of increasing brand recognition, increasing our presence in the community, and raising funding for the charity. Having secured premises in Stroud, we are aiming to open our first shop this summer.
This is an exciting period of growth for us, and we are committed to the highest standards of customer and client support in our shops. In addition to our first charity shop, our new Stroud premises will also house a consultation room and resource centre for clients living with sight loss.
We are seeking a part-time shop supervisor to work with the shop manager to help manage our new Stroud shop, running an outlet which showcases the charity and helps us to secure the long-term support of the communities we operate within. The shop supervisor will deputise for the shop manager when the manager is not on duty, supervising the running of the shop and the volunteer team on site.
Note for applicants: Please add a cover letter to your application saying why you want this particular job. Applications without cover letters will not be considered.
Key Responsibilities
- To support the shop manager to maximize shop sales through proactive stock/donation generation, effective stock sorting, optimum and accurate pricing, promoting gift aid, well organized stockroom and optimum floor layouts.
- To act as shop supervisor when the shop manager is not on duty, ensuring the shop is well run, volunteers supported and effective, and sales are maximized.
- To support the shop manager to maintain high levels of shop presentation through the use of creative merchandising and housekeeping to agreed standards .
- To provide excellent customer care through quality of service, courtesy and friendliness, and referring any complaints in a timely manner to the Shop Manager for next steps.
- To support with the supervision and motivation of a team of volunteers.
- To be responsible for opening and closing the shop at agreed times and ensuring opening hours are adhered to, at all times. Willingness to open when required to meet the businesses needs during busy or seasonal periods.
- To ensure all banking duties are completed accurately and on time to the agreed structure.
- To take all reasonable precautions for the safety of stock and cash without putting self or volunteers at risk.
- To sort, assess and price donated stock in addition to following a system to refresh/cull stock on a regular basis through effective use of storeroom and sorting facilities.
- To sort and assess donations for Ebay shop selling.
- To support the shop manager to ensure that all shop administration is neatly and accurately completed.
- To maintain a clean and tidy environment for customers, staff and volunteers in both shop and staff only areas. Promote and maintain safe working practices throughout the shop and staff areas to include organised storage of all stock and robust housekeeping.
General key role expectations
- Play a part in promoting the aims and objectives of Insight Gloucestershire, to increase public awareness and gain support for our work.
- Attend occasional team meetings with the wider charity team.
Key experience and qualties required for this role:
- Retail experience
- Experience of engaging with a range of people from different backgrounds and skill levels
- Good problem-solving skills, with the ability to make informed and well-judged
- Good organisational skills
- Excellent customer service skills and ability to work well with others
- I.T. literacy, with EPOS till use skills
- Ability to work flexibly and to work to targets
- Self-motivated with the ability to motivate others
- Trustworthy and honest
- Commitment to diversity and inclusion; including valuing and respecting different views and ways of working
Additional information
The post holder may be asked to be flexible to cover other shops as & when required by the Head of Retail.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
- Company pension
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person