Job Title: Shop Assistant
Location: Russell Square, London (WC1N)
Hourly Rate: £12.21
Contract Type: Variable Hours (Full-Time, 40 hours per week across 5 days)
About the Role
Tian Tian Market is a leading Asian food retailer, offering a wide range of high-quality products from East and Southeast Asia. We are currently seeking dedicated and customer-focused Shop Assistants to join our team at our Russell Square store.
This is an exciting opportunity for individuals who are passionate about retail and Asian food culture, and who are looking to build a long-term career with a growing company.
Key Responsibilities
- Deliver outstanding customer service and ensure a welcoming shopping experience
- Assist customers with product selection and respond to queries professionally
- Handle customer complaints with empathy and efficiency
- Manage stock levels, including receiving and storing large deliveries
- Replenish shelves and ensure accurate pricing and date checks
- Operate tills and process cash and card payments securely
- Balance cash registers and report discrepancies to management
- Maintain cleanliness and safety standards throughout the store, including waste disposal, vacuuming, and mopping
- Support promotional activities and merchandising displays
- Follow store procedures and brand guidelines
- Remain vigilant to security risks and report concerns to senior staff
Skills & Experience Required
- Previous experience in a retail or customer service role (Essential)
- Bilingual in English and Mandarin (Desirable)
- Familiarity with East and Southeast Asian food products (Desirable)
- Strong communication and interpersonal skills
- Friendly, engaging, and team-oriented personality
- Ability to work in a fast-paced environment and manage stock efficiently
- Knowledge of inventory or merchandising techniques (Desirable)
- Must have the right to work in the UK
What We Offer
- Competitive hourly rate
- Staff discount on products
- Annual leave entitlement
- Pension scheme
- Access to an Employee Assistance Programme
- Opportunities for career development and progression
Recruitment Process
Shortlisted candidates will be invited to a face-to-face interview with the Store Supervisor, followed by a one hour trial shift at our Canary Wharf Store.
How to Apply
If you are enthusiastic about retail and eager to grow with a dynamic company, we encourage you to apply.
Employment is subject to satisfactory references.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Application question(s):
- Are you authorised to work in the United Kingdom?
- Do you have an interest & knowledge of South East & East Asian food products?
- Are you available to work 40 hours, 5 days per week? (Weekend Availability is essential)'
- How many years of Supermarket Retail experience do you have?
Experience:
- Retail sales: 1 year (required)
Work Location: In person
Reference ID: TTM025