We are a family owned independent food pub, serving traditional cuisine on a canalside location in the heart of the city centre. The business is currently in growth, and we are striving to improve and grow even more.
The Role
Whilst on shift the successful candidate will be responsible for overseeing the quality and efficiency of food and beverage service within the pub. Ensure consistently high service standards are maintained for all customers by leading, managing, and motivating the team during shifts. Act as a key liaison between staff and management to deliver a seamless and exceptional dining experience.
Key Responsibilities
- Greet and serve customers in a friendly and efficient manner
- Prepare and serve a variety of beverages
- Ensure tills are balanced before service and at the end of a day
- Handle cash transactions and accurately process payments
- Open and close the pub, and the jobs that entails
- Supervise and support front of house staff during shifts
- Ensure compliance with health and safety regulations
- Assist with training new staff members
- Handle customer inquiries and resolve any issues or complaints
- Maintain a clean and organized pub environment
- Adhere to company policies and procedures at all times
We are looking for a Shift Supervisor who is
- Friendly, outgoing and motivated to go the extra mile for customers and colleagues.
- Inspirational leadership skills.
- Great attention to detail knowledge of industry related regulations.
- To maintain a high standard of internal and external customer care by responding to customer requests and requirements, communicating respectfully with colleagues from both Front of House and the kitchen.
- Track record of delivering results through exceptional service standards
- Attention to the smallest detail
- A passion for hospitality and great customer service
- Friendly, courteous, and helpful, with excellent communication skills
- Hands-on with a ‘can do’ attitude
We can offer you
- Personal and career development opportunities
- 25% discount off food and drink
- Pension scheme
- Most of all, a quality based environment that’s fun, engaging, rewarding and with plenty of support to help you along the way
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Expected hours: 25 – 35 per week
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Experience:
- supervisory: 1 year (preferred)
Work Location: In person
Application deadline: 07/09/2025