The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at CLEO Systems, we’re made that way.
By providing highly capable, innovative and integrated software solutions within integrated urgent care – every role at CLEO Systems is made to be brave.
An exciting role in which you as Service Desk Assistant will help build out Product Service Desk. You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA.
We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward.
Currently initiating our next phase of our solution portfolio growth and company expansion, now is a fantastic time to be joining us as we start the next phase of our exciting journey.
Who are we?
CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient focused primary care services. We are committed to delivering ‘Clinical Excellence Online’ (CLEO). Through this mission we contribute to the wider Group ambition to improve access to health and social care for patients and reduce the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Hybrid (Ashford, Kent- Remote options available)
Hours Available 37.5 hours per week (Mon-Fri 9am-5pm)
What’s in it for you: -
- Annual Salary of £24,000.
- Opportunity to join the Company Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.
For a job description and person specification please see attached.
Closing date: 18th July 2025
At CLEO Systems we celebrate brave ideas and brave people.
www.cleosystems.com
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.