Service Delivery Co-Ordinator

Connect Transform Sustain (CTS)
£27,082 - £34,292 a year
Newry, Northern Ireland
Full time
3 weeks ago

We are seeking a proactive and organised individual to manage and coordinate the planned preventative maintenance (PPM) for an existing contract. This role involves working closely with our client to ensure the successful delivery of maintenance activities in line with contract requirements and service level agreements.

The ideal candidate will be flexible, responsive to client needs, and able to build strong, trusted relationships. By partnering effectively with clients, the successful candidate will help us deliver long-term, sustainable contracts.

If you’re looking for a role where you can grow, have fun, and make a real difference — we’d love to welcome you to CTS!

About The Role

MAIN DUTIES AND RESPONSIBILITIES

  • Develop and implement effective site-specific reactive maintenance, planned preventative maintenance and life cycle replacement programmes to ensure the asset meets the required statutory legislation and service standards.
  • Oversee and support improvements to service delivery performance, collation and provision of all required reporting, contract administration
  • Participate in the preparation and development of site-specific life cycle replacement programmes deriving from PPM reports.
  • Manage all employed labour on site. Manage all sub-contractors and service providers.
  • Adhere to management systems and procedures in order to facilitate the smooth running of the contract.
  • Manage/interface with clients Helpdesk facility.
  • Effectively and pro-actively liaise with the Client and end users to ensure effective communication lines and a good working relationship is maintained.
  • Ensure the timely supply of site management information as and when required. Monitor expenditure against budget and production of monthly cost reports.
  • Maintain contractual performance against KPIs
  • Acting in a pro-active and professional manner with the ability to solve problems and think on your feet.

Health & Safety:

  • Adhere to all health & safety regulations and company policy at all times
  • Report any accidents or issues regarding health & safety appropriately
  • Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed
  • Observe & follow all manual handling practices

No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description.

Required Criteria

  • At least 3 years’ experience of coordinating multi -disciplinary teams on a facilities management contract with an annual turnover greater than £500k.
  • IT skills are required with experience of using scheduling software for management of resources.
  • Full UK Driving License
  • As part of our recruitment process an Access NI disclosure will be required. The role may also require the successful candidate to undertake work specific training on the job or externally


Desired Criteria

  • Demonstrable knowledge of heating systems
  • Be capable of working on own initiative
  • Ability to work methodically and with attention to detail
  • Good communication skills
  • Have a good timekeeping and attendance record
  • Have excellent organisational skills
  • Demonstrate a flexible attitude towards assigned tasks
  • Be reliable & committed
  • Participate in overtime when required
  • Have excellent numerical skills

Skills Needed

About The Company

Connect - Transform - Sustain

CTS is an award-winning, industry leading facilities management company. Originally a building company, CTS has expanded into heating installation and has further diversified into building maintenance and property development. This has extended the company's reach to over 30,000 properties (and rising), across the island of Ireland. CTS prides itself on exceeding client’s expectations and making sure that the client is satisfied with all aspects of work.

We offer full service maintenance contracts to a variety of clients ranging from homes through to education, healthcare, blue light services and other public sector clients. Our senior management team have over 150 years experience in maintenance and construction.

CTS offers works from Waterford to Derry-Londonderry covering Irelands two largest cities of Dublin and Belfast.

Company Culture

Energy & Compliance Services

From all sources of domestic and commercial heating appliances that we service and maintain, we also offer a full install and commission package.

Property Services

Our Property Services team delivers building maintenance for small, medium and large-scale developments, delivering all trades response and preventative maintenance packages to clients in a wide range of general and specialised works including plumbing, heating, flooring, fit out, renovation and insulation.

Development

We provide new build development of residential and commercial property schemes with a portfolio that stretches across the island of Ireland, including land acquisition and the build out of social housing projects right through to commercial premises.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Opportunity to travel, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Social Opportunities, Annual performance review, On the job learning, Bereavement leave, Staff celebration events

Salary

Not disclosed

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