As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Description Summary
You will be a key part of the service operation and be a great communicator, you will be dealing with a wide range of people both external and internal and be able to organise a busy and varied workload.
Job Description
Skills and Experience
- Experience coordinating a field-based team of engineers
- Good communicator with the ability to speak with engineers and business managers
- Organised with the ability to prioritise
- Good attitude with the ability to stay motivated and productive
- A customer focused perspective and approach
Core Activities
- Take incoming calls from customers and action as necessary
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs
- Log and provide key information to enable accurate and meaningful KPI’s to be produced
- Customer liaison/Queries/Quotations/Estimates
- Engineer contact/Communication/Support
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.