Pickerings Lifts is a nationally recognized, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Service coordinator to join our team at the Southwest regional office. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
Main Duties:
- Professional Customer Service: Deliver a courteous and professional telephone service to both internal and external customers.
- Engineer Scheduling & Coordination: Plan and coordinate both planned and reactive service work for engineers.
- Inspection Visit Scheduling: Arrange inspection visits, working closely with Operations and Regional Managers.
- Service Contract Management: Schedule new service contracts on the in-house maintenance system.
- Call-Out Management: Raise and allocate call-outs to the appropriate engineer for prompt response.
- Data Entry & Administration: Accurately input office data as part of general administrative duties.
- Engineer Paperwork Processing: Verify and process all engineer paperwork, including timesheets.
- Customer Relationship Management: Maintain strong customer relationships, providing updates via phone, email, and written communication.
- Administrative Support: Provide administrative assistance across all business units as required.
Person specification:
- Qualifications: NVQ Level 2 or equivalent in Business Administration or Customer Service preferred.
- Administrative Experience: Proven experience in administration is essential.
- Commercial Awareness: Ability to demonstrate commercial acumen.
- IT Proficiency: Strong IT skills, particularly in Microsoft Office.
- Attention to Detail: High level of accuracy in all tasks.
- Professional Communication: Confident and professional telephone manner.
- Written & Verbal Communication: Effective communication skills, both written and oral.
- Time Management & Prioritization: Ability to manage time efficiently and prioritize a varied workload effectively.
What we offer
- Competitive Salary Package: Competitive pay structure, including bonuses.
- Generous Holiday Entitlement: 25 days of annual leave plus statutory bank holidays to support a healthy work-life balance.
- Contributory Pension Scheme: Secure your financial future with our contributory pension plan.
- Company Sick Pay: Benefit from company-paid sick leave, providing support when you need it most.
- Training and Development: Invest in your career with access to comprehensive training and development programs.
- Additional Perks: Enjoy benefits such as an employee retail discount scheme and an annual flu vaccination, enhancing your overall well-being.
Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement. We are committed to diversity, equity and inclusion in the workplace. A copy of our Diversity, Equity & Inclusion Policy is available on request.
If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.
LP
Job Types: Full-time, Permanent
Additional pay:
- Quarterly bonus
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Please state your salary expectations
Experience:
- Administrative: 1 year (required)
Work Location: In person
Reference ID: MRWG