Senior Associate - Consumer Duty Policy
Division – Consumer Policy and Outcomes (CPO)
Salary - National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London £57,700 to £68,000.00per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more
About the FCA
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The Consumer Duty Policy Team sits in the Consumer Policy and Outcomes (CPO) Department, in the Cross Cutting Policy and Strategy Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect of all firms and individuals in UK financial services, to prevent harm to consumers or markets.
Since publishing the rules and Finalised Guidance on the Duty in 2022, the Policy team’s work has not stopped. We want to shape the way the Duty is interpreted in practice, and how it is applied to wider FCA policymaking, to ensure it can reach its full potential for driving improvements to consumer outcomes. We are also leading work on a review of FCA requirements following the introduction of the Duty, we published a feedback statement on our plans in March this year.
What will you be doing?
- Design a post implementation review of the Duty to understand how firms have implemented it, whether it is having the intended impact and whether it is leading to any unintended consequences
- Review the requirements for firms following introduction of the Duty, and on our work to embed the Duty more closely into our approach to policymaking
- Take responsibility for developing elements of our approach to the Duty
- Work closely with policy colleagues across the FCA to understand and apply the Duty in practice
- Take responsibility in delivering a high-profile review of our requirements of firms
- Be involved in critical and impactful projects which will ensure the Duty can be most effective in achieving good outcomes for consumers
What will you get from the role?
- Each role is high-profile, varied and fast-paced. They offer the chance to use and develop your analytical, communications, planning and stakeholder management skills in practice
- The work the team does is truly cross-cutting (across sectors, business areas and Duty outcomes) – through this role you will be able to influence the way the Duty is implemented and developed
- The cross-cutting nature of the work also gives an opportunity to work with and influence stakeholders at a wide range of levels, both across the FCA and externally.
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme
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Minimum
- Proven analytical experience, whether gained in research, economics, insight or policy work
- Experience in drafting and delivering complex and strategic written proposals and communications
- Experience in project work, combining input from experts and your own analysis to achieve a shared goal
Essential
- The ability to build expertise quickly on a wide range of financial services topics, including the Consumer Duty
- The ability to deploy existing expertise, or build expertise quickly, on how risks of harm to consumers can crystalise in specific sectors, portfolios and business models
- The ability to assess and understand potential harms from closed products and the impact they may have on consumers
- Proven experience in building and maintaining stakeholder relationships, both internal and external
- A background in leading the delivery of project work as part of high-performing multi-disciplinary teams
- The ability to work flexibly to achieve team goals and good outcomes for consumers
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA -
Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
- This role is graded as Senior Associate, Regulatory
- Advert Closing Date: 31st July 2025
- CV Review/Shortlist: 4th August 2025
- Competency Based Interview: w/c 18th August 2025
- There are 2 positions available for this role
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact: Shafika.shaikh@fca.org.uk
Applications must be submitted through our online portal. Applications sent via email will not be accepted.