Senior Financial Inclusion Officer

At Crawley Borough Council, we believe that everyone deserves financial stability and the opportunity to thrive. We’re looking for a Senior Financial Inclusion Officer who shares our commitment to supporting residents through life’s financial challenges - someone who wants to lead with empathy, empower others, and build a more inclusive community.

In this vital role, you’ll lead a dedicated team of Financial Inclusion Officers, guiding them to deliver life-changing advice and support to tenants. From helping families avoid rent arrears to connecting vulnerable individuals with essential services, your work will directly improve lives across Crawley.

What you'll be doing:

• leading with purpose: inspire and support your team to provide compassionate, high-quality financial advice
• creating connections: build partnerships with local organisations, welfare services, and community groups to expand support networks
• driving change: shape and deliver Crawley Homes’ financial inclusion strategy, ensuring services evolve to meet residents’ needs
• educating and empowering: train housing staff and raise awareness of financial inclusion through campaigns and briefings
• protecting the vulnerable: respond to safeguarding concerns and ensure tenants receive the help they need.

We're looking for someone who:

• has experience in housing, welfare, or money advice
• is a natural leader who motivates and uplifts others
• communicates with empathy and clarity
• thrives on solving problems and improving services
• holds a full UK driving licence and is willing to work flexibly to meet residents’ needs

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) will be a condition of employment.

A full and current UK driving licence will be a requirement of the role, along with the use of a suitable vehicle.

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email asad.raja@crawley.gov.uk, Area Housing Manager or call on 01293 438755.