Senior Contract Liaison Officer
Based: Birmingham office; With a base between Smethwick office and Site around West Midlands working Monday to Friday 37.5 hours per week
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working mainly in tenanted properties on Kitchen, Bathroom, Roofing and Painting works whilst also taking the lead and supporting our small Liaison Team
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
Whats in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH option to buy or sell holidays
- Company pension scheme up to 7.5%
- Car Allowance or Fleet Van
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibility Senior Contract Liaison Officers
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Responsible for managing and developing a small team of CLO's
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the extra mile
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the voice and face at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
- Carry out site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Manage any reporting required for the Contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
- Leading a small team of Contract Liaison Officers ensuring KPI's are being met and works delivered to the standards agreed
- Supporting in managing performance and development of the team
About you
Working as a Senior Contract Liaison Officer, you will lead by example, with your previous experience working with Tenants in a Social Housing environment along with communication experience and confident presentation skills, Your ability to be proficient in IT and administration is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence. This role will also require a DBS check.
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.