Senior Campaigns Manager

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Senior Campaigns Manager

We’re looking for a strategic and creative Senior Campaigns Manager to lead our campaign efforts aimed at increasing awareness and understanding of our service among targeted audiences.

Contract: 2 Year FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £75,850

Reporting to: Head of Digital, Content and Brand

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

At the Financial Ombudsman Service, we’re committed to being an, accessible dispute resolution provider.

As Senior Campaigns Manager, you’ll lead strategic efforts to raise awareness and understanding of our service among targeted audiences. You’ll manage the delivery of creative, measurable campaigns that remove barriers to access, build trust, and support engagement—working closely with internal teams and external agencies to align digital, content, and insight-driven activity with our organisational goals.

Key responsibilities:

• Manage our campaign proposition, high level strategy, desired behaviours and call to action
• Onboard suppliers
• Develop our audience segmentation and insight requirements
• Lead cross-team delivery to ensure aligned and consistent approach across outreach, media and PR, social and digital, paid and sponsorship and any other implementation
• Set our evaluation framework and implement continuous improvement
• Deliver implementation
• Develop a return on investment model for campaigns at the Financial Ombudsman Service
• Upskill inhouse teams on campaign approaches and marketing

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Having sound experience and knowledge of delivering campaigns within the public sector
• Working with and managing different agencies and suppliers simultaneously
• Demonstrated ability to effectively manage a diverse range of senior stakeholders, building strong relationships and exercising influence to align interests, resolve conflicts, and drive successful outcomes across complex organisational setting
• Experience in reporting campaign outcomes including bringing cross-functional teams together and aligning activity to key performance indicators and success metrics.

Desirable Criteria

We would also like you to have the following skills:

• Strong written and verbal communication skills, supported by the ability to apply internal and external insight
• Excellent planning and adaptability in a fast-paced, dynamic environment
• Ability to remain composed and resilient under pressure
• Inquisitive and logical thinker, confident in understanding stakeholder needs and providing accurate advice

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• To apply, please upload a current CV, it would be great to hear more about you and how you feel you align to the criteria for the position, so please do also submit a supporting statement (no more than 500 words) if you wish to do so.

Applications need to be submitted by 23:59 on Friday 5th September 2025

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome applications from internal employees, to apply you must have passed probation, be meeting or exceeding expectations and have no live warnings or development plans in place

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.   

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us​

Good luck with your application!