Job Purpose
The role is designed to directly support the Operations Manager in all aspects of facilitating and administrating the Security Operations on a busy, high profile and prestigious contract. Duties include managing the on-site security team as well as acting as a responsible figure for the security contract in the absence of higher management. The Duty Supervisor will have the responsibility for responding to, and closing, any requests relating to their duties. The Duty Supervisor is expected to take ownership, responsibility, and accountability for the on-site security operation across their designated portfolio when required.
The role relies on strong judgment, excellent management skills, professionalism, and confidence. And Team work. Individuals in this role will need to step up to deal with all issues in the absence of operations manager.
People Management & Staff Engagement
- Show resilience, taking all feedback on board and delivering any required feedback to your team in a positive way to ensure they remain informed and engaged. (e.g., briefings, Toolbox Talks)
- Identify and address performance/misconduct management issues in line with Company Policy, ensuring that poor performance or behaviour is correctly managed and is escalated to the Area Manager where appropriate.
- Ensure all staff always maintain the company uniform dress code.
- To motivate and develop staff in line with company objectives and using the tools and systems available (e.g., e-learning)
- Ensure welfare meetings are carried out with all staff members, highlighting, and managing any issues that may arise from this.
- Conduct 3 monthly and Annual appraisals for each staff member under the role remit.
- Ensure any required mandatory training is delivered to staff, maintaining accurate training records for this.
- Ensure all staff are briefed prior to shift commencement. Every effort should be made to engage with staff at the end of each shift and before the next one begins.
- Proactively communicate, engage, and act as a visible presence with staff ensuring post visits are carried out where possible. Where this is not possible, other methods should be explored.
- Ensure all staff within the Area (New and existing) have read and signed the Ais, SOP's and Risk Assessments prior to commencement of duties.
Key Responsibilities
- Take ownership, responsibility, and accountability of all daily operations, and to support the Operations Manager in the smooth running of the Contract.
- To effectively manage site manning, Workplace+ and rosters to comply with the contracted hours and ad hoc requests, ensuring correct level of manning requirements and any cover required is arranged (e.g., holiday, sickness). Escalating any issues.
- To be aware of Hostile Reconnaissance techniques that may be employed against the building/s or occupants therein and to always be vigilant.
- Reporting, escalation, responding and investigation (if required) of all incidents
- Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed.
- Ensure Shift History is completed and report at the end of your set of shifts to the operations Manager any discrepancies/failures.
- Ensure Officers complete accurate records and logs of the highest standards of all/any events or as requested.
- To have a thorough knowledge of routine and emergency procedures and be able to respond efficiently and appropriately to any eventuality.
- Comply with Mitie policies and procedures advising the Operations Manager on any failures to comply and ensure the correct action is taken to resolve such issues.
- Provide the highest standards of written reports as required and knowledge of when they need to be sent.
- To provide the highest level of customer service ensuring that all persons either visiting or working at the site are always treated courteously and professionally.
- To act as an ambassador to the client organisation ensuring that their business is represented in the highest manner in all the duties undertaken by you, and by the security team.
- To ensure that Mitie and the security industry is represented in a professional manner and to always comply with the requirements of the Security Industry Authority.
- Make sure preparations are made in advance for any events and ensuring officers are fully briefed and ready for the task.
- Carry out systematic checks to ensure that staff pay is correct and to avoid any pay queries.
- Conduct security questionnaires / competency checks of staff on a regular basis to ensure high standards and knowledge from the officers. Identify and report any areas of weakness or areas for improvement.
- Escalation/Management of all duties in the absence of Operations Manager.
- To manage a work environment that adheres to the health and safety procedures and policies of Mitie and the client ensuring a duty of care to all persons on site.
- Attendance at staff meetings when required.
- To complete Welfare checks and staff uniform checks and act on discrepancies.
- Ensuring all security officers are trained to the highest standards with continuous training
- Carry out Audits throughout your set of shifts
- Carry out training exercises with your team throughout your set of shifts including tabletop and live exercises
- Carry out site penetration testing to ensure the security is robust
- Attend and take part in large scale scenarios to test operational readiness and procedures when required
- Ensure drills are carried out at least 2 a month to ensure officers are fully trained for any scenario
- Lead tabletop exercises with the staff in relation to security threats and how to handle them, look at issues and resolutions and write a report based on this
- All officers are to receive on-going training, and this should be recorded and any upskilling of officers on a training matrix along with what has been trained and how many hours this should be at least 15hrs a month of training with officers.
- Complete investigations and Disciplinary as per Mitie Policies
- Ensuring that any staff sickness or Blowouts are recorded on correct paperwork and HR action taken when needed
- Identifying poor performance or misconduct, ensuring all staff are always dealt with fairly and in line with MITIE's policies and any escalation to HR is recorded and dealt with swiftly.
Candidate Profile
- Possess excellent Customer Service skills and attitude.
- Experience in managing a security team.
- Experience of CCTV monitoring.
- Excellent communication skills to include the ability to compile reports.
- Excellent IT skills with the ability to work competently in multiple system applications.
- Front Line SIA licence in Security Guarding & CCTV Licence.
- A highly organised individual.
- Ability to work on their own initiative and develop and manage a team.
- Ability to build and maintain effective, professional working relationships with all, client, staff, and visitors to DP World.
- Professional, proactive and solution driven approach.
- Ability to meet the highest standards in all aspects of work.
- High levels of attention to detail.
- Able to display the highest levels of professionalism and conduct.
- High levels of personal appearance and bearing.
- Ability to operate in a high-pressure environment.
- Exposure to incident management.
- Flexible, innovative, and forward thinking.
- Experience in using Workplace +.
- Able to deal with issues as they arise.
- Ability to write reports clearly and accurately