About The Role
Role: Security Operations Centre Officer
Location: TCFM SOC (Tadworth, Surrey)
Rota/hours: Saturdays & Sundays 07:00 until 19:00. There would also be opportunity for overtime and some mobile shifts available.
Key Responsibilities:
- Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)
- Provide 24/ 7/ 365 response for incidents, accidents, emergencies for TCFM Colleagues, Customers, Stakeholders, Public and Emergency Services.
- Follow Assignment Instructions, Risk Assessments and relevant customer policies at all times.
- Provide centralised and efficient execution of security processes to support operational delivery, issues are resolved in “One Touch”.
- Promote confidence with every customer and colleague through effective decision making, communication, customer service and professional standards.
- Resolve Colleague and Customer queries and requests directly and in a timely manner, reducing the need for escalations and complaints.
- Schedule and plan security resources to meet customer needs.
- Centralise ALL admin processes to improve operational efficiency for sites (SIA/ Uniform/ Holiday/ Pay Queries)
- Provide monitoring, analytics and intelligence to identify risk and enable effective decision making.
- Provide reporting (Daily/ Weekly/ Monthly) internally and to our customers to drive security performance.
- Act as the Subject Matter Expert (SME) for security systems, applications, software.
- Work with Service Partners to deliver operational requirements that support TFCM strategy.
- Deploy resources effectively, covering all customer requirements, planned and unplanned gaps, booking colleagues on and off duty.
- Deploy service partner resources and execute the relevant financial and compliance processes, seek authorisation as appropriate.
- Maintain the integrity of relevant security systems and applications, ensuring a consistent approach across TCFM.
- Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation, arrange training and support Colleagues.
- Ensure holidays are processed in an effective manner, not compromising customer/ site expectations.
- Produce effective Management Information, reporting, analytics and intelligence that enables effective use of resources and mitigates risk.
- Validate and update Assignment Instructions/ Risk Assessments/ Processes that support operational delivery and safe and secure sites
About You
Experience / Skills & Qualifications:
- SIA license – Security Guard/ DS
- SIA license – CCTV
- IT Systems (SME Level)
- Full UK driving license
About Us
What do you get from us?
- Assistance Programme through Health Assured – Physical, mental, and financial health support for all our colleagues through our ehub and phone.
- Grocery Aid – Emotional, practical and financial support, through counselling, advice, and grants.
- Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
- Perkbox – Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips.
- Free uniform
- All the training and tools you need to do your job
A little about us:
- A family-owned business, founded in 1962.
- Employing over 4,000 colleagues.
- Currently sit within the top 2% of all cleaning and security providers.
- Our services include Cleaning, Security, Specialist, and FM services.
- Passionate about delivering a personable and reliable service