About us
Newman Event Services is a leading provider of crowd management related services within Oxfordshire and the surrounding areas. In our last 10 years of business, we have worked with high-capacity outdoor events, such as Secret Garden Party, Tokyo World, Silverstone and Nocturne at Blenheim Palace, as well as working with high end clients varying from Henley Festival (the UK’s only black-tie festival), Salon Prive Concours, and Council’s across the region securing their count centres for both local and general elections.
We pride ourselves on being able to support any size event or requirement of staff with the same levels of enthusiasm and commitment to do the best possible job.
Position Purpose
Our Security Contracts & Operations Executive role will play a key role in helping us deliver our mission to be the most customer-centric and trusted Events Management & Security company.
Your role will be a dual aspect role, between overseeing events and security contracts.
Security Contracts – Build and manage the relationships with our new and existing customers and deliver exceptional security solutions for the benefit and safety of every customer. With a track record of security contract management and the ability to build relationships with our partners and authorities, you will manage the day to day running of regular contracts and be responsible to obtaining new regular security work (similar to that of our existing contracts like Buckinghamshire Council and the University of Oxford).
Duties and Responsibilities
Contracts:
· Build and maintain effective customer relationships (new and existing) through planning, implementation and management of successful general security/guarding.
· Produce quotes and proposals for all new potential clients and attend site visits as required. For a new venue we expect several visits to ensure smooth transition of our start, and once this has been completed, every venue being visited no less than twice a month, with un-announced surprise visits at all hours of day, on top of this.
· Ensure all information is provided to accounts, operations, and management team to allow all proper processes to be completed (payroll, invoicing, staffing etc) within given timeframes.
· Ensuring risk assessments, health and safety policies and procedures are in place for all locations, with reviews done within timeframes.
· Ensuring projects run within pre planned budgets and stay profitable.
· Ensuring hours are split between Operational Hours (hours completed onsite at Security Contracts, covering annual leave, sickness shifts) as well as Management Hours (consisting of Admin in relation to the contracts).
Events
· Build and maintain effective customer relationships (new and existing) through planning, implementation and management of successful event security and stewarding operations.
· Produce quotes and proposals, and follow these through the full process, such as making any amendments, getting written confirmation to proceed etc.
· Mentor and manage Operations Executives and Supervisors, including creating personal development plans and overseeing their progress.
· Responsible for timely and accurate invoicing for events
· Adherence to project milestones within timescales for events including proactive planning, working with multiple departments (staffing, logistics, accounts, payroll) to ensure everything is prepared in advance.
· Ensuring projects run within pre planned budgets and stay profitable, including providing a post event costing sheet.
· Onsite management at events in the required capacity
· Responsible for compliance of systems and processes in the function
· Attend events at the request of Gemma and Dean Newman (You will be assigned various roles including but not limited to Manager, Supervisor, Security Officer, Steward)
Dual Aspect:
· Provide monthly reports to Assistant General Manager, this will include but isn’t limited too:
i) upcoming events projects (a full status report, what is left to be done, what requires support to complete, deadlines you are working towards etc),
ii) progress on personal development plans, as well as plans for those managed in this role,
iii) an in-depth schedule for the upcoming month, including administration days (both in the office and hybrid working), days on sites/events, days off during week etc .
· Provide monthly timesheet to Gemma Newman
· A split between working in a: Manager capacity e.g. site visits, client visits), Administration (hours completed either in the office or at home), and Billable hours (hours completed on site in working capacity e.g., project management days for an event, working an event, or covering sickness/leave at a security venue)
· Ensure at a minimum number of hours worked throughout the year are billable hours- this will be reviewed regularly to ensure other aspects of work are being completed, and in the first year of employment will be treated as a trial to see what the right balance of billable/non-billable hours is.
· Be on call and a first point of contact at agreed times throughout the year as detailed in your contract of employment.
· Responsible for people management and employment relations in line with key people policies
· Work in conjunction with other team members when reviewing and agreeing contracts including recruitment and rates.
· As a manager within the business, you will be expected to attend and actively participate in management meetings when asked too and provide monthly reports to the General Manager.
· Conduct yourself in a professional manner when in the office or representing. Newman Events (including adhering to the company dress code)
· Adhere to “How we do things around here”.
· Working in the required capacity, and any other duties the management team deem necessary.
Additional information
You will be able to demonstrate a track record within the security industry and have a flexible approach to working hours and travel. You will also have management experience, having managed teams in previous roles along with a strong commercial awareness and effective relationship building skills.
You must have a full clean driving license and a valid SIA license.
You will have a willingness to represent the company at networking or suchlike events, either in place of the General Manager, or attend with them when required. You will also be involved or having a willingness to become involved in groups/associations that could allow useful professional connections to be made.
Ideally, you will live within 50 miles of our office, but this is not essential.
This role is based upon a flexible working and hybrid working agreement, but all flexible working must be outlined in advance for the General Manager to approve, and there is a requirement to be working from our office no less than 3 days a week, unless approved in advance by the General Manager.
As our staff work 24 hours a day, 7 days a week, this role does include an on-call aspect, in which you would be on call for emergencies outside the office’s standard working hours. This is done on a rota basis, meaning you would cover one full week in five (outside standard office hours), the rest of the weeks being covered by other members of the team. Any issues or emergencies outside the office working hours would come to you via phone, for you to either provide advice, handle or escalate if required.
This role will be contracted as an annualised contract, with the contract being for 2340 hours within a calendar year. It will be your responsibility to comply with this, and why you are required to submit a monthly timesheet to the AGM at the end of every month.
The company’s holiday year runs from January to December, and you will be entitled to 28 days holiday in each holiday year, in which you are employed by the company.
Annual leave is restricted from mid-May to mid-September, due to operational reasons. Whilst we endeavour to be flexible when authorizing annual leave, we request that limited or no leave is submitted for between these times due to this being our busiest time of the year.
Knowledge, Skills and Experience
· Proficient in Microsoft Office
· Excellent communicator
· Strong attention to detail and highly organised
· Problem solving skills
· SIA Door Supervisor License
· Level 3 in Spectator Safety
· 3 Years of event security supervision experience
· Excellent English communication skills
· Strong analytical skills; high proficiency in Excel is a plus.
· Team player, yet comfortable working autonomously and taking ownership of tasks/processes.
· Well-organised and methodical approach to achieving results.
· Proven ability to work under pressure and meeting deadlines
You must be a friendly, confident individual that can hold a professional conversation with people of all occupations and represent our business. In this fast paced and dynamic industry, the ability to think on your feet, think logically and adapt quickly is essential. As details are essential in this business, attention to detail is imperative.
Our office is a small environment, and the cultural fit of staff is just as important as their qualifications to do a role, so coming to work with the right attitude and mind frame is key to the continued success of the whole team. There are regular social activities planned within the team, and we encourage all staff to attend these as much as possible during the year.
You must be able to work at our office, based in Banbury. There is free on-site parking at our office.
Future Development
As the company grows other opportunities are likely to emerge and the company openly encourages all staff to apply for internal vacancies so that staff further develop within the company.
Job Types: Full-time, Permanent
Pay: £35,155.00 per year
Benefits:
- Flexitime
- On-site parking
- Work from home
Language:
- English (required)
Licence/Certification:
- SIA door supervisor licence (required)
- Driving Licence (required)
Work Location: Hybrid remote in Banbury OX16 2SP