ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.
We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.
ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.
Role Overview
We are seeking a proactive and skilled Control Room Operator to join our Security Operations Centre. The successful candidate will be responsible for real-time monitoring, incident management, and coordination of field resources, including drones and mobile patrols. You will play a critical role in protecting our clients' premises and assets by maintaining situational awareness and executing rapid, informed responses. working on a 4 on 4 off shift pattern, 12 hrs shifts, working a mixture of days and nights
Key Responsibilities
- CCTV Monitoring: Operate and monitor multiple CCTV systems for suspicious activity or incidents.
- Drone Operations: Deploy and pilot drones for surveillance, inspections, and incident verification
(appropriate training and certification required).
- Alarm Response: Act as the first responder to alarms, including assessing situations via CCTV and
dispatching appropriate resources.
- Premises Access Control: Remotely lock and unlock client sites, ensuring secure and documented
entry and exit procedures.
- Vehicle Patrol Coordination: Oversee and coordinate mobile patrol units as part of routine or
responsive duties.
- Incident Reporting: Record and escalate security incidents accurately using internal reporting
systems.
- Call Handling: Manage incoming calls, providing prompt and professional responses to clients, staff,
and emergency services.
- Engineer Dispatch: Coordinate and dispatch field engineers nationwide for maintenance, emergency
callouts, or client support needs.
- Shift Handover: Ensure comprehensive handover briefings are provided between shifts for continuity of operations.
Requirements
The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.
- Valid UK Drone Pilot Certification (e.g., GVC or A2 CofC) or willingness to obtain which will be fully
funded by the company.
- Experience with CCTV systems and control room environments preferred.
- Excellent communication and coordination skills.
- Ability to remain calm under pressure and respond effectively to emergencies.
- IT proficiency (Microsoft Office, control software, reporting systems).
- Knowledge of security protocols and procedures.
- Valid UK driving licence (required for field support or mobile duties).
- Willingness to work 12-hour shifts, both day and night, on a 4 on / 4 off rotation.
- SIA CCTV Licence (desirable).
Benefits of working with ASEL
- SIA Licence Renewal
- Auto enrolment pension scheme
- Investment into training
- Perkbox incentive scheme which includes discounts and an employee assistance programme
- Company uniform provided
Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.
You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role
Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful
Equality & Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.
ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Responsibilities & Requirements
Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.
The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.
All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.
Benefits:
- Perkbox recognition - rewards and discount platform
- Apprenticeship
- Employee of the month scheme £50
- 110% Club of outstanding performers who can receive large prizes and monetary rewards
- WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
- EAP - Employee Assistance Programme
- Progression opportunities within the company
- Ongoing training