Sales Support Administrator

Job Name - Sales Support Administrator

Reports to - Commercial Manager(s)

Department - Commercial

Location - Head Office

Job Purpose

Supporting the Commercial Account Managers and Business Development Managers within the sales teams to ensure efficiency and accuracy providing administrative assistance. Exceptional interpersonal and customer service skills, organisational skills, attention to detail, and the ability to multitask, working well on own initiative and within a team are essential for success in this role.

Key Responsibilities

• Provision of high-quality customer service to all New Era customers.
• Be the first point of contact for all incoming calls.
• Assist with customer enquiries, such as: etas, Account queries, complaints.
• Processing orders via email or phone.
• Ensuring complete accuracy and up to date details on all orders processed.
• Working closely with the team of Sales Support Administrators, utilising the shared inbox process.
• Liaising and working closely with internal departments.
• Liasing with Third Party Partners, with availability, price, aiming to maximise margin by obtaining/negotiating a competitive price.
• Raising POs to assign to our Third Party Partners.
• Sending daily and weekly prices to commercial customers.
• Support with repeat and bi-weekly standing orders via an automatic upload within the system with keeping the data within the reports up to date.
• Uncovering new leads and opportunities for the Sales Account Managers.
• Support sales inboxes alongside sales support administrators when Annual leave and sickness occurs.
• Support with any Ad-hoc administrative tasks and requests.

The successful candidate will have –

• Previous experience within a sales administration role.
• Confident telephone manner
• Exceptional interpersonal and customer service skills.
• Great attention to detail and accuracy
• Brilliant written and verbal communication skills.
• Strong organisational skills.
• Strong communication skills.
• Excellent multitasking skills.
• Use of own initiative.
• A team player with high level of dedication.

In return we offer

• Private health insurance after 1 years’ employment
• Death in service benefit after 1 year’s employment
• 20 days holiday + 8 Bank holidays, 1 extra day of holiday for every full year of service up to 25 days
• A net contributions pension scheme (Employer 4% / Employee 5%)
• Recommend a friend policy (£250)
• Departmental incentives

Disclaimer: New Era Fuels do not work with recruitment agencies. If you are a candidate interested in this position, please apply for this role directly on the job board or contact the HR department via our ’working for us’ page on the New Era Fuels website.

Job Type: Full-time

Pay: £25,397.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Sales administration: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person