About the Role
We are seeking a detail-oriented and proactive Sales and Processing Administrator to join our team. In this role, you will support our sales function by managing order processing, maintaining accurate records, and ensuring a smooth customer journey from initial enquiry through to delivery and aftercare.
Key Responsibilities
- Process customer orders accurately and efficiently using our CRM and ERP systems
- Generate quotes, sales confirmations in line with company procedures
- Act as the first point of contact for incoming sales enquiries (phone/email)
- Liaise with internal departments (production, logistics, finance) to ensure smooth order fulfilment
- Maintain up-to-date customer records and order status updates
- Assist the sales team with administrative tasks such as preparing proposals, presentations, and reports
- Monitor stock levels and coordinate with purchasing when needed
- Handle customer queries and complaints professionally, escalating where necessary
- Provide excellent aftersales support and maintain positive client relationships
- Support ongoing improvements to the sales administration and processing workflows
Skills and Experience Required
- Proven experience in an administrative or sales support role
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- Proficient in Google Suite (especially Sheets, Slides, Docs, Gmail); experience with CRM/ERP systems is advantageous
- Ability to multitask and prioritise effectively in a fast-paced environment
- A proactive and customer-focused attitude
- Experience in manufacturing, construction, or distribution (preferred but not essential)
Job Type: Full-time
Pay: £23,873.60-£25,158.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Transport links
- Work from home
Schedule:
- Monday to Friday
Work Location: In person