Retail Supervisor

Company Description

Title: Retail Supervisor 

Location: Glasgow 

Salary: 32,000

Benefits:

28 Days holiday including bank holidays and your birthday off

• 3 volunteering days

• 3 days grandparent leave

• 24 week's enhanced maternity leave

• Secondary career leave

• Wedding/commitment day leave

• Free meals on shift

• Bespoke training and development opportunities

• Apprenticeships opportunities for all experience levels

• Pension and life insurance

• Discounts available on our PERKBOX app; high street shops, holidays & cinema

• Wellbeing hub

• Access to employee assistance programme

• Cycle to work scheme

Job Description

• Develop a comprehensive understanding of the financial goals and work towards achieving them. • Continuously monitor performance metrics, such as revenue, sales conversion rates, and average transaction value, to ensure targets are being met or exceeded.
•  Monitor the work of all staff members and provide regular feedback and coaching.
•  Conduct appraisals to assess performance, identify training needs, and recognise employee potential.
•  Address any skill gaps through appropriate training initiatives.
•  Foster a positive and motivated team culture that aligns with the BaxteterStorey’s values.
•  Hold regular team meetings to communicate targets, standards, and relevant company and client information.
•  Conduct regular inspections to identify potential hazards and address them promptly.
•  Keep the staff well-informed about changes, updates, and expectations.
•  Encourage open communication channels to gather feedback, suggestions, and insights from employees.
•  Manage and update the till system to ensure this reflect the correct info of a weekly basis
•  Manage and schedule in Marketing Campaigns that aligns with baxterstorey 
•  Develop and evolve the restaurant Menu and retail product spaces based on customer feedback and market trends
•  Regularly assess the customer experience and recommend and implement adjustments and improvements.
• Stay updated with the latest retail and restaurant industry practices, innovations, and technologies to enhance the overall experience.
• Ensure the implementation and enforcement of rigorous health and safety protocols in the front of house areas.
• Provide comprehensive training to employees on health and safety practices, emergency procedures, and compliance requirements.
• Encourage all team members to be creative and innovative. Plan, coordinate and execute events as per client’s request and client events team
• Create reports for senior management and performance reviews in line with BaxterStorey company procedures
• Ensure that all financial reporting on evolution ( sales ,purchasing and accruals as well as client reporting is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures.
• Creation of Retail Unit SOP manual using previous experience to ensure process efficiencies are made.
•  Ensure a weekly stock take is carried out on a weekly basis and have sufficient par stock levels of all products required to deliver the Operation.
•  To be responsible for ensuring storage areas are kept organised and cleaned and any maintenance or repairs are reported

Qualifications

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices.­
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.