Our welcoming resident’s team at The Waterways are looking to appoint a Resident Advisor to join Fresh and help contribute to the delivery of an outstanding place for our residents to live.
As Resident Advisor, you will work 37.5 hours per week in a collaborative team, working Monday - Friday 10am- 6pm.
If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!
As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5* service to our customers. Key responsibilities of the role include:
- Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person.
- Organising events and open days for prospective and current residents.
- Covering the main reception during office hours, this will include sorting the mail.
- Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued.
- Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query.
- Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements.
- Receiving and processing payments, and monitoring / chasing rent arrears when necessary.
- Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations.
- Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.
The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.
About you:
We’re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You’ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we’re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload.
Benefits of working at Fresh?
We offer:
- A dedicated Training team to assist you with development of your on-job training.
- A generous holiday entitlement of 25 days plus bank holidays from day one to recharge and enjoy life beyond work.
- An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
- Health cash plan to contribute to everyday healthcare expenses.
- Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
- Stay active and take advantage of our cycle to work scheme.
- Life Insurance for peace of mind.
- Access to exclusive shopping discounts
About Fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.
We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!