About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
The role
As a Reprographics & Post Room Assistant at Halfords, you’ll play a key role in delivering smooth, reliable support services that keep our Support Centre running efficiently. You thrive in a hands-on environment where attention to detail, teamwork, and a customer-first mindset come together; whether you’re preparing print jobs, managing post and parcel deliveries, or supporting colleagues with day-to-day operational needs.
You’re organised, dependable, and comfortable rolling up your sleeves - equally confident handling finishing equipment as you are coordinating mailroom logistics. With a natural ability to communicate and a flexible, can-do attitude, you take pride in delivering service that’s accurate, timely, and always professional.
To you, it’s the opportunity to be part of a collaborative, high-performing team that supports the heart of our business where every task contributes to a smoother, smarter operation for colleagues across the Group.
Key responsibilities
- Ensure all Store orders are correctly picked and packed for delivery every day.
- Be competent with all aspects of print finishing including, padding, drilling, guillotining, and laminating.
- Be competent on both print machines to provide cover as and when required.
- Maintain adequate stock levels for printed stationery and consulting Retail Operations where required.
- Maintain working areas in a clean and tidy state, removal of rubbish & packaging.
- Provide a receiving, storage, and delivery service for all parcel deliveries, communicating with Colleagues to ensure swift collections.
- Ensure Post Room provision for receiving sorting and delivery of all mail is fulfilled.
- Support the store post operation, filling, sealing and packing envopaks for delivery.
- Provide a flexible approach for the supporting requirements of the Reprographics and Post Room departments.
- Support the Colleague Services Team when required, both with day-to-day operations of the Support Centre and occasional events.
About you
- Proven experience in delivering great customer service
- Skilled in organising, picking, and packing tasks
- Familiar with working in a fast-paced Support Centre environment
- Strong understanding of reprographics and post room operations
- Clear and confident communicator, both written and verbal
- Collaborative team player with experience working cross-functionally
- Comfortable using Microsoft Word, Excel, Adobe, and other basic software tools
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working with a blend of working in our Support Centre and from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.