Repairs Scheduler
Salary: £26,208 per annum
Hours of Work: 40 hours per week, Monday – Friday
Location: Office working at our office in Garston, Liverpool (L19 2RF)
Contract Type: Permanent
Closing date: 15 August 2025
Interview date: 21 August 2025
This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service - who are responsible for our repairs and maintenance services. The successful applicant will be employed on Avela Home Services' Conditions of Employment. For further information please visit: https://southliverpoolhomes.co.uk/avela
What will your role be?
As the Repairs Scheduler, you will be responsible for delivering a high quality, professional service to our customers relating to our repairs and compliance works. You will effectively manage operative diaries and be responsible for dealing with complex customer enquiries by phone, email, or web resolving where possible.
What skills and experience will you have?
You will have a good standard of general education including Maths and English (grace C/4 or above), and you’ll have experience of working within a Contact Centre environment, scheduling and allocating repair work to maximise efficiency. You’ll have strong knowledge of social housing, repairs and maintenance, and have excellent customer service and communication skills.
Please review the recruitment pack linked below for more details about the role.
Why join us?
You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.
We reserve the right to close this advert early should we receive sufficient applications, therefore we encourage you to apply as early as possible.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.