Scheduler
Company Overview: Mullen Property Services is a dynamic Building Maintenance Contractor based in Shepperton. Established in 2016, our company has experienced rapid growth and remarkable success in delivering comprehensive building maintenance solutions. We pride ourselves on our commitment to quality and excellence in servicing commercial and residential clients. We are currently seeking a motivated and detail-oriented Scheduler to join our team and contribute to our ongoing success.
Scheduler – Job Overview
We are seeking a highly organized and proactive Scheduler to coordinate time-sensitive maintenance and repair appointments for our team of skilled technicians. In this critical role, you will serve as the central hub for scheduling operations, ensuring that urgent client needs are met efficiently and effectively.
Key Responsibilities:
- Appointment Coordination: Schedule and manage maintenance and emergency repair appointments based on urgency levels, and resource availability.
- Client Communication: Serve as the primary point of contact for clients—confirming appointments, providing updates, and addressing scheduling inquiries with professionalism and clarity.
- Resource Allocation: Strategically assign technicians, tools, and equipment to maximize efficiency and meet time-critical demands.
- Emergency Response: Prioritize and rapidly schedule emergency call out requests to minimize client downtime and ensure prompt resolution.
- Documentation: Maintain accurate and detailed records of all appointments, technician assignments, and client interactions.
- Team Collaboration: Work closely with technicians, contractors, and management to align scheduling with project priorities and operational goals.
- Problem-Solving: Quickly resolve scheduling conflicts or unexpected changes, offering alternative solutions to keep operations running smoothly.
- Performance Monitoring: Track technician performance and schedule adherence to identify opportunities for workflow improvement and enhanced service delivery.
Hours: 8-5 or 9-6.
5 over 6 days
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Scheduling: 2 years (required)
Work Location: In person