Looking for your next leadership role in managing contractor-led repairs?
We’re looking for a Repairs Officer to join our Home and Community Maintenance team at Freebridge Community Housing.
In this key role, you’ll be responsible for delivering a successful, high-quality repairs and maintenance service through the effective management of our contracted works. You’ll support the wider repairs service by ensuring our homes are maintained to a high standard and that contractors deliver consistent, value-for-money outcomes.
You’ll oversee the day-to-day management of contracted repairs, carry out property surveys, and monitor works from instruction to completion. With a proactive and flexible approach, you’ll help us deliver well-cared-for homes and places where customers feel safe and proud to live.
This is a great opportunity to drive service improvement, manage performance and budgets, and contribute to a best-in-class repairs service. You’ll also provide cover for our in-house DLO Repairs Officers when needed, supporting a collaborative and high-performing team.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
- Contractor Management: Take responsibility for the day-to-day management of repairs contractors, ensuring high-quality service delivery and value for money.
- Service Planning: Support the development, coordination and monitoring of business planning and improvement activity to ensure operational priorities are met.
- Quality Monitoring: Continually assess the quality and success of all contracted repair works, using data and insight to drive improvements and inform decision-making.
- Repairs Delivery: Develop and deliver a safe, timely and cost-effective contracted repairs service that meets customer expectations and compliance standards.
- Performance Management: Ensure key performance targets are set, monitored and achieved to maintain a high-performing, customer-focused service.
- Customer Focus: Promote the customer’s voice and ensure it is embedded in all decisions and actions relating to the repairs experience.
- Complaint Resolution: Confidently manage and resolve complaints and dissatisfaction cases, ensuring positive outcomes for customers and the organisation.
- Surveying & Specification: Survey and specify all repair works, including insurance damage and planned works, ensuring compliance with agreed procedures.
- Budget Oversight: Work within authorised budgets and agreed quality standards, supporting the effective use of resources across the service.
- Health & Safety Compliance: Carry out monthly health and safety audits to ensure contractors are compliant with on-site standards and legislation.
What we’re looking for:
- HND in Building Construction / Building Surveying or a related subject.
- Relevant professional qualification in surveying or maintenance or similar [e.g., CIOB or RICS]
- Experience in effectively managing repairs to a high standard of customer satisfaction and possessing an up-to-date knowledge of housing legislation, regulation, policy and practice in relation to repairs management.
- Experience in developing and implementing strategies, policies, procedures, plans, and setting, monitoring, achieving and exceeding targets.
- Experience of managing a high performing team in the repairs and/or voids environment
- Demonstrable experience of understanding building construction (repairs and voids)
- Demonstrable skills in performance, organisational management, risk management, financial & budgetary management and people management.
- Experience of management of a multi-disciplinary and multi-function business and customer services function at a senior level in a sizeable and complex organisation.
- Full UK Driving License.
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Apply now to join our team and make a difference to lives across West and North Norfolk.
Closing date: 20th August 2025
Job Types: Full-time, Permanent
Pay: £44,109.00 per year
Work Location: Hybrid remote in King's Lynn PE30 1DZ
Reference ID: RPO03553