Rental Agent

Company Description

SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships. 

Job Description

We have a great new opportunity for a Rental Agent to join our friendly but driven team at our Manchester Depot. Our Vehicle Hire Division hire a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises.

As a Rental Agent, you will be the key point of contact for our clients and internal colleagues within the Depot. Within the role you will establish and develop new and existing business through building excellent relationships with our customers. This is a customer focused role in which you will provide assistance with queries, offer advice, support and information, and recommend relevant company products. You will also be responsible for completing all related administration and processing bookings. Enjoy growth opportunities and a starting salary of £27,381.90 per year, plus a bonus to reward your dedication!

YOUR ROLE AT SIXT

• Customer Service & Client Interaction
  Deliver high-quality service through professional communication (phone, email, and face-to-face), assisting with queries, providing quotes, and promoting company products.

• Booking & Rental Management
  Accurately process bookings, manage rental agreements from start to finish, follow up on leads, and ensure all paperwork is completed correctly.

• Fleet & Logistics Coordination
  Support vehicle handovers, check-ins, cross hires, and yard checks; plan and coordinate vehicle deliveries and collections with the driver team.

• Reception & Administrative Support
  Assist on the reception desk when required, handle incoming mail, transfer calls appropriately, and carry out general administrative duties.

• Relationship Building & Business Development
  Build and maintain relationships with new and existing customers, acting as a key point of contact and brand ambassador for the company.

• Standards & Product Knowledge
  Uphold company standards, ensure compliance with procedures, and maintain a solid understanding of the vehicle fleet and product offerings.

Qualifications

YOUR SKILLS MATTER

• Experience  Significant experience working within a high-volume, fast-paced Agent role, preferably within the Hire industry
• Adaptability You excel in a dynamic environment and can work under pressure, both independently and as part of a team
• Attention to Detail You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
• Communication You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
• Flexibility You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
• Driving License You hold a valid driving license and bring a minimum of 12 months driving experience

Additional Information

WHAT WE OFFER

• Competitive Compensation & Financial Security Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!